Technical Consulting Engineer

3 semanas atrás

Lisboa, Lisboa, Portugal Cisco Systems, Inc. Tempo inteiro

Technical Consulting Engineer - SP NetworkingOur Customer Experience team is a world-class group of technical experts focused on helping customers deploy and operate their networks effectively, delivering the best possible customer experience.
Our success is validated through outstanding financial results, increasing customer satisfaction metrics, industry recognition, and employee satisfaction scores.
Meet the Team: The Service Provider team is an amazing group of engineers providing quality technical support services for Cisco hardware and software products worldwide via phone, email, web, and remote access for Service Provider infrastructures.
Collaboration within the team and with other teams across Cisco is a key value.
Active development within the role and other technology areas is also part of our culture.
Your Impact: As a Technical Consulting Engineer, you will:
Work on complex and in-depth problems requiring strong analytical, problem-solving, engineering, and communication skills.Drive successful resolution of technical issues reported by customers and think of innovative ways to prevent future issues.Act as a trusted advisor for our customers.Conduct in-depth research on technical topics, reproduce customer's environments and issues using TAC lab equipment, and engage in technical discussions with product development and engineering teams.Detect potential design issues in customer networks to provide best practices and suggestions for efficient solutions.Minimum Qualifications: Experience in Service Provider network environments with excellent use of IOS-XR: configuration, deployment, and troubleshooting capabilities.Knowledge of protocols/features such as Routing protocols (ISIS, OSPF, BGP), Multicast, and MPLS technologies: MPLS L3VPN, MPLS L2VPN, EVPN technologies, and Segment Routing.Familiarity with service provider platforms like ASR9k, NCS5k, NCS500, 8000.Strong problem-solving skills.Proficient English communication skills.Preferred Qualifications: Experience with broadband (Edge and Aggregation, Cable, Broadband Network Gateway, timing protocols).Experience with Network Synchronization (SyncE and PTP)Telemetry, GNMI (part of automation), and Sonic knowledgeBasic understanding of Linux/UNIX and familiarity with virtualization.Proficiency in scripting skills (Python).Knowledge of Automation/DevOps practices.Passion for learning and working in a multicultural environment.Ability to perform and achieve goals with limited supervision.Proven crisis management skills.#WeAreCisco #WeAreCisco where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all.
Our passion is connection—we celebrate our employees' diverse backgrounds and focus on unlocking potential.
Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage.
Our technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best but be their best.
We understand our outstanding opportunity to bring communities together, and at the heart of that is our people.
One-third of Cisconians collaborate in our 30 employee resource organizations, called Inclusive Communities, to connect, foster belonging, learn to be informed allies, and make a difference.
Dedicated paid time off to volunteer—80 hours each year—allows us to give back to causes we are passionate about, and nearly 86% do

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