![Grünenthal](https://media.trabajo.org/img/noimg.jpg)
Service Owner CRM, Content
3 semanas atrás
**Country**:Portugal**City**:Lisbon**Department**:Corporate Functions**Job ID**:43315**Job Grade**:
**Hiring Manager**: Luis Leal**Internal Posting Date**:
- Our
- **Corporate Functions** teams make sure everything at Grünenthal runs smoothly by bringing together people with a wide range of skills - from experts in finance, IT, HR, law and compliance through to business strategists and creative media minds. If you’re a great collaborator and a strong communicator, you’ll feel right at home here. Join our team and join forces with colleagues across our business to maximise our company’s positive impact on patients and their families.**What the job looks like**
- As an integral part of the Agile project teamwork with Product Owner and/or Business Analysts to lead technical teams (such as internal & on-offshore service providers to architect, design, develop, test, and release features;
- Provides coaching and mentorship to team members (architects, specialists and system experts);
- Antecipate identify, track and resolve technical issues and risks affecting delivery;
- Identifies all business and security risks and mitigations associated with the service;
- Generates reports and reviews them on a regular basis to identify actionable opportunities for service improvement;
- Drives internal and external service review meetings;
- Parcticipates in negotiating Service Level Agreements (SLAs) and Operational Level Agreements (OLAs) for the service.
**What you will bring to the table**
- 10+ years of software development experience;
- Minimum 8 years with hands on experience with Veeva & Salesforce platforms, mainly Veeva CRM, Veeva Vault, Salesforce Sales Cloud and Salesforce Marketing Cloud;
- Broad IT knowledge regarding technologies, common frameworks and IT management processes such as ITIL;
- Experience in managing near and off-shore development partners;
- Possesses relevant certifications for platforms as Veeva Vault, Veeva CRM, Salesforce etc;
- Advanced project & process management skills;
- Strong attention to detail and analytical skills;
- Experience in working and maintaining GxP validated environments
Luis Leal, the Hiring Manager
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