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Application Support Front Office

4 semanas atrás

Lisboa, Portugal askblue Tempo inteiro

We operate as a consulting service firm since 2013 and offer specialized consulting services to clients in the financial and information technology sectors.

We are currently looking for an Application Support - Front Office to integrate one of our project teams in Lisbon.

Main responsibilities:- We operate as a consulting service firm since 2013 and offer specialized consulting services to clients in the financial and information technology sectors.- Requests received from Business Support or Helpdesk (database queries, functional diagnostic, etc.)- Define a permanent resolution and workaround requirement related to more complex incident requests;- Scheduling, tests of the delivered programs (quality and performance) with the team in charge of the developments- Adhere to APS support shift plan in terms of mailbox, web portal and hotline- Escalate timely to Head of APS on possible risks, escalation matters and management issues

**Technical skills**:
- Bachelor’s degree in computer science, information technology, related to technical field, or equivalent experience- Total of 3+ years of experience as first & second-line (Level 1 and Level 2 support) IT Application Support- Operating Systems: Unix, Linux- Languages: Java- Database: PostgreSQL, Sybase, SQL, Oracle, PL/SQL- Other: Autosys, CFT, HTML5, Jira, Kafka, Service Now, WebSphere MQ, Tomcat- Methodologies: ITIL

**Soft skills**:
- Critical Thinking- Communication - Fluent in English both verbal and written communication- Ability to learn from experience and from informal/formal instructions- High level of persistence, can-do attitude, pro-activeness and maturity.

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