Front Office Manager

Há 3 dias

Lisboa, Portugal Hilton Tempo inteiro

Front Office Manager

**Join the Hilton Pre-Opening Team as Front Office Manager and be a Part of the Excitement in the vibrant city of Lisbon**

Are you ready to embark on a new adventure in the cosmopolitan Lisbon? Hilton is thrilled to announce the debut of the
**Duo Hotel Lisbon, Curio Collection By Hilton**
as part of the Iberian Peninsula, set to open its doors in Q2, 2024. Located near the Time Out Market and Cais do Sodré it will be part of one of the coolest neighbourhoods in the world.

Imagine working for the
**#1 World's Best Workplace**
in a place where you're surrounded by spectacular sights This is your opportunity to be part of the Hilton legacy in a city that conquers World Travel Awards

This is your chance We are currently recruiting for our pre-opening Team, including a Front Office Manager.

A Front Office Manager supervises the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.

**What will I be doing?**

As Front Office Manager, you will oversee the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

- Oversee the entire Front Office operation to maintain high standards
- Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
- Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme
- Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
- Set departmental objectives, work schedules, budgets, policies, and procedures
- Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork
- Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
- Maintain good communication and working relationships with all hotel departments
- Monitor staffing levels to meet cover business demands
- Conduct monthly communication meetings and produce minutes
- Manage staff performance issues in compliance with company policies and procedures
- Recruit, manage, train and develop the Front Office team
- Comply with hotel security, fire regulations and all health and safety legislation
- Act in accordance with policies and procedures when working with front of house equipment and property management systems
- Assist with other departments, as necessary

**What are we looking for?**
Front Office Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

- A degree or diploma in Hotel Management or equivalent
- A minimum of 3 years of Front Office supervisory experience in the hotel, leisure, and/or retail sector
- High level of IT proficiency
- High level of commercial awareness and sales capabilities
- Experience of managing people and developing people
- Previous experience of managing a department and Profit and Loss account
- Excellent leadership, interpersonal and communication skills
- Accountable and resilient
- Commitment to delivering a high level of customer service
- Ability to work under pressure
- Excellent grooming standards
- Flexibility to respond to a variety of work situations
- Ability to work on your own and as part of a team

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

- Familiar with Property Management Systems
- A degree or diploma in Hotel Management or equivalent

**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all

  • Front Office Manager

    2 meses atrás

    Lisboa, Portugal Hilton Tempo inteiro

    Front Office Manager A Front Office Manager supervises the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. **What will I be doing?** As Front Office Manager, you will oversee the Front Office Team which is the main connection between the Guest,...

  • Front Office Manager

    Há 2 dias

    Lisboa, Portugal Hilton Tempo inteiro

    Front Office Manager A Front Office Manager supervises the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. **What will I be doing?** As Front Office Manager, you will oversee the Front Office Team which is the main connection between the Guest,...

  • Front Office Manager

    Há 3 dias

    Lisboa, Portugal Hilton Tempo inteiro

    Front Office Manager A Front Office Manager supervises the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. **What will I be doing?** As Front Office Manager, you will oversee the Front Office Team which is the main connection between the Guest,...

  • Assistant Front Office Manager

    2 meses atrás

    Lisboa, Portugal Hilton Tempo inteiro

    An Assistant Front Office Manager assists in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out. **What will I be doing?** As Assistant Front Office Manager, you will assist in supervising the Front Office Team to ensure that Team Members...

  • Front Office Manager

    Há 3 dias

    Lisboa, Portugal Hilton Tempo inteiro

    **Join the Hilton Pre-Opening Team as Front Office Manager and be a Part of the Excitement in the vibrant city of Lisbon!** Are you ready to embark on a new adventure in the cosmopolitan Lisbon? Hilton is thrilled to announce the debut of the **Duo Hotel Lisbon, Curio Collection By Hilton** as part of the Iberian Peninsula, set to open its doors in Q2,...

  • Front Office Manager

    1 semana atrás

    Lisboa, Lisboa, Portugal Hilton Tempo inteiro

    Front Office ManagerA Front Office Manager supervises the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.What will I be doing?As Front Office Manager, you will oversee the Front Office Team which is the main connection between the Guest, the hotel,...

  • Front Office Manager

    2 meses atrás

    Lisboa, Portugal Hilton Tempo inteiro

    A Front Office Manager supervises the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. **What will I be doing?** As Front Office Manager, you will oversee the Front Office Team which is the main connection between the Guest, the hotel, and the...

  • Front Office Manager

    Há 2 dias

    Lisboa, Portugal Hilton Tempo inteiro

    A Front Office Manager supervises the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. **What will I be doing?** As Front Office Manager, you will oversee the Front Office Team which is the main connection between the Guest, the hotel, and the...

  • Front Office Manager

    2 meses atrás

    Lisboa, Lisboa, Portugal ONE - Recruitment Agency Tempo inteiro

    O nosso cliente é um Grupo Hoteleiro e pretende recrutar um Front Office Manager para a sua nova unidade, localizada numa zona central e histórica de Lisboa.Descrição da Função: Dirigir, coordenar e supervisionar as actividades e operações diárias, garantindo a qualidade dos serviços e o cumprimento dos respectivos objectivos e regras de...

  • Front Office Manager

    1 semana atrás

    Lisboa, Lisboa, Portugal ONE - Recruitment Agency Tempo inteiro

    O nosso cliente é um Grupo Hoteleiro e pretende recrutar um Front Office Manager para a sua nova unidade, localizada numa zona central e histórica de Lisboa.Descrição da Função: Dirigir, coordenar e supervisionar as actividades e operações diárias, garantindo a qualidade dos serviços e o cumprimento dos respectivos objectivos e regras de...

  • Front Office Manager

    1 semana atrás

    Lisboa, Lisboa, Portugal TRIANGLE TALENT PORTUGAL Tempo inteiro

    A TRIANGLE TALENT SOLUTIONS, recruta Front Office Manager (M/F), para integrar uma empresa cliente, em Lisboa.Funções: Desenvolvimento, implementação, coordenação e supervisão dos standards do Grupo; Formação, coordenação e orientação da equipa nas tarefas diárias, motivando para a excelência no atendimento e satisfação dos clientes; Gestão...

  • Front Office Manager

    Há 1 mês

    Lisboa, Portugal One - Recruitment Agency Tempo inteiro

    Mais do que uma empresa, somos um conceito inovador, uma nova forma de estar neste sector, simples, directa, relacional, transparente, eficaz e acima de tudo à medida. Somos uma empresa de Recrutamento e Selecção com um modelo de negócio. Criámos a Fórmula ONE onde cada pacote pode, consoante as necessidades de cada cliente e projecto, associar-se a...

  • Front Office Manager

    Há 1 mês

    Lisboa, Portugal One - Recruitment Agency Tempo inteiro

    Mais do que uma empresa, somos um conceito inovador, uma nova forma de estar neste sector, simples, directa, relacional, transparente, eficaz e acima de tudo à medida. Somos uma empresa de Recrutamento e Selecção com um modelo de negócio. Criámos a Fórmula ONE onde cada pacote pode, consoante as necessidades de cada cliente e projecto, associar-se a...

  • Front Office Manager

    3 semanas atrás

    Lisboa, Portugal One - Recruitment Agency Tempo inteiro

    Mais do que uma empresa, somos um conceito inovador, uma nova forma de estar neste sector, simples, directa, relacional, transparente, eficaz e acima de tudo à medida. Somos uma empresa de Recrutamento e Selecção com um modelo de negócio. Criámos a Fórmula ONE onde cada pacote pode, consoante as necessidades de cada cliente e projecto, associar-se a...

  • Front Office Manager

    3 semanas atrás

    Lisboa, Portugal One - Recruitment Agency Tempo inteiro

    Mais do que uma empresa, somos um conceito inovador, uma nova forma de estar neste sector, simples, directa, relacional, transparente, eficaz e acima de tudo à medida. Somos uma empresa de Recrutamento e Selecção com um modelo de negócio. Criámos a Fórmula ONE onde cada pacote pode, consoante as necessidades de cada cliente e projecto, associar-se a...

  • Front Office Manager

    3 semanas atrás

    Lisboa, Lisboa, Portugal ONE - Recruitment Agency Tempo inteiro

    O nosso cliente é um Grupo Hoteleiro e pretende recrutar um Front Office Manager para a sua nova unidade, localizada numa zona central e histórica de Lisboa.Descrição da Função: Dirigir, coordenar e supervisionar as actividades e operações diárias, garantindo a qualidade dos serviços e o cumprimento dos respectivos objectivos e regras de...

  • Front Office Manager

    Há 3 dias

    Lisboa, Portugal Accor Tempo inteiro

    Company DescriptionWe are much more than a global leader. We welcome you as you are, and you can find a job and a brand that fits your personality.We support you to grow and learn every day, making sure that work gives your life purpose, so that during your time with us, you can continue to explore the limitless possibilities of Accor.By joining Accor, every...

  • Front Office Manager

    1 semana atrás

    Lisboa, Lisboa, Portugal Pestana Hotel Group Tempo inteiro

    Front Office Manager (M/F) - Pestana Rua Augusta:Cidade: LisboaPestana Rua Augusta: coming soonSonhas em fazer uma abertura?Ambicionas ser embaixador na maior cadeia nacional hoteleira?O Pestana Rua Augusta procura Front Office Manager (M/F)Reporta ao diretor de unidade, responsável pela equipa de receção e por garantir a oferta de um serviço de...

  • Front Office Manager

    1 semana atrás

    Lisboa, Lisboa, Portugal Pestana Hotel Group Tempo inteiro

    Front Office Manager (M/F) - Pestana Pousada Alfama:Cidade: LisboaPestana Pousada Alfama: coming soonSonhas em fazer uma abertura?Ambicionas ser embaixador na maior cadeia nacional hoteleira?O Pestana Pousada Alfama procura Front Office Manager (M/F)Reporta ao diretor de unidade, responsável pela equipa de receção e por garantir a oferta de um serviço de...

  • Front Office Manager

    2 semanas atrás

    Lisboa, Portugal One - Recruitment Agency Tempo inteiro

    Este anúncio já não se encontra disponível Sugerimos que utilize as ferramentas de pesquisa para consultar outras oportunidades de acordo com o seu perfil.Mais do que uma empresa, somos um conceito inovador, uma nova forma de estar neste sector, simples, directa, relacional, transparente, eficaz e acima de tudo à medida. Somos uma empresa de...