Trainer/quality Supervisor
3 semanas atrás
**Are you passionate about bringing order to systems and processes?**
**Do you enjoy structured analyses, overseeing projects and working with the Quality team to optimise operational procedures?**
**Are you enthusiastic about growing the customer relationship and going the extra mile?**
**Then we want YOU as Customer Service Trainer/Quality Supervisor to strengthen our team in Matosinhos.**
**Your tasks**:
- You will be responsible for controlling productivity, quality and training
- You will support the project team leaders in their daily business
- You will manage our clients‘ requirements and their internal implementation
- You will create presentations for management
- You will lead the implementation of new services
**Your profile**:
- You have a background in commercial enterprise and/or a degree in business or similar and ideally you will have a few years of experience in a similar position in a call center environment.
- You have strong social and communication skills.
- You are fluent in Portuguese and English.
- Knowledge of French, German, Spanish or other languages is a plus.
- You can work independently and are highly organized
- You are confident, flexible and resilient.
- Excellent Microsoft Office skills are absolutely necessary.
**What we offer**:
- An exciting task in a dynamic and integration in a multi-lingual & interesting team.
- A lucrative bonus in addition to your base salary.
- A pleasant working environment.
- Autonomous working in a position of responsibility.
- Opportunities for further training and development.
We look forward to meeting you
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