Support Analyst
7 meses atrás
**Company Description**
Natixis in Portugal belongs to Global Financial Services business unit, the global arm of Groupe BPCE. As the second largest banking group in France, Groupe BPCE pursues a full range of banking and insurance activities, counting 100.000 employees and serving 36 million customers worldwide.
Based in Porto, Natixis Center of Expertise mission is to transform traditional banking by developing innovative solutions for the bank’s business, operations and work culture worldwide, as a key driver of the company’s culture of agility and innovation: a perfect fit in Portuguese labour culture. Teams of IT, Banking Support Activities and Compliance work in an integrated, inclusive and transversal way, supporting all the business lines and country platforms.
Natixis in Portugal is the best combination of a “start-up mindset”, given its multicultural and inclusive environment, culture of proximity and participation and dynamic working methodologies, based on agility, collaboration and creativity, with a large, solid structure, founded on career management, including international mobility, financial security and robust processes, along with unlimited learning opportunities: small enough to keep entrepreneurial spirit, big enough to deliver globally.
Join a team where you can make things change, achieve limitless perspectives to evolve and grow, become an expert and reach your full potential Because you deserve much more than a job.
We are looking for a Support/ Business Analyst with background in IT to work with CLIENT PASS support team.
This position will be integrated in KYC-CLM (Know your Customer - Client Lifecycle Management) department within the CIB business unit.
**The task involves**:
- Managing and Responding to Support Request;
- Writing Documentation;
- Report and track bugs progression;
- Analytical skills;
- Good communication and facility to interact with people;
- Managing and tracking of Project Backlog Items;
- Experience in SQL;
- English (minimun B2 mandatory);
**Few other things you should know**:
This career opportunity is based in Porto, right in the heart of the city, and offers a hybrid working model.
Last but not least, we invite you to discover what a day in your like could look like:
Early morning. Campo 24 de Agosto. In 4 minutes, you are clocking in at the office. Start your day having breakfast with the Team and grab fresh fruit on the way to your seat, in one of Porto’s most typical neighborhoods. This Purple Day is going to be a busy one: daily meeting ensuring all team members are on the same page regarding work status, priorities and blockers, language class and, just after, a Talent Management meeting with your manager, discussing your career path.
Lunch break. Today, your Team is onboarding newcomers, but also welcoming French colleagues: the perfect excuse to walk downtown and bond over a _francesinha_. When returning, inhale nature and peace of mind in Natixis Urban Garden (look at the crops; ready to harvest).
Back inside. Brainstorming session on a new, exciting project in our disruptive and immersive Manaus Village. The afternoon went flying (tasks, meetings, some jokes with your teammates). End it on a high note: celebrating cultural diversity with a Diwali, the Indian festival of lights.
Tomorrow, you attend a conference led by influential speakers in your industry and, the day after, you will work from home, benefitting from some focus time to complete that report and soft skills course on LinkedIn Learning. Once you are done with your work for the day, strike the right note playing with Natixis band or be part of a board games session. If that is too steady for you, meet your colleagues to catch some waves or sail the Douro river during golden hour.
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