Cloud Support Analyst

Há 1 mês


Porto, Portugal Sergroup Holding International Gmbh Tempo inteiro

Interested in the latest technologies? Do you want to help shape the digital age? Are you curious about the IT industry and want to advance your career? Then join our team and help us innovate the cloud world
The Cloud Support Analyst role is for people who are passionate about helping others. You will communicate with our Cloud Manager and customers in a variety of industries, working with them to resolve any type of issue that arises from using our Doxis software as a service.
PortoThis is how you succeedYou will run incident resolution and facilitate collaboration with other departments as neededYou will review SER Cloud system diagnostics, investigate system performance issues, monitor availability and document issues as appropriate to meet applicable SLAsYou will create scripts for operational automation and incident responseYou will work with development teams and professional services to resolve more complex issuesYou will deliver and deploy cloud tenants to new customers via public cloudsYou will contribute to the SOC2 certification process using industry standard methodologiesYou will integrate cloud tenants with the customer's premises and users via the webThis is what you bring to SERYou have a university or BTEC diploma in Information Technology, or in a related technology field or equivalent educationYou ideally have experience in software supportYou have an interest in the following areas:Systems administration in Linux/Unix and WindowsNetworking (TCP/IP, DNS, VPN, etc.)Experience with some scripting languages such as Shell, Ruby, Python, etc.Initial experience in the following areas is desirable:AWS or Azure servicesExposure to security concepts/best practicesExpertise in IPsec, VPN, load balancing, routing protocols, SSH, network monitoring/troubleshooting toolsExperience with disaster recovery concepts and corresponding backup/restore policiesYou are passionate about learning about the latest technologies and are willingto be available for on-call support, including overnightYou enjoy working in a team and communicating in EnglishRecommend job ad:Apply nowSER is one big family with flexibility and great benefits as well as a modern office with first-class equipment.
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