Technical Service Manager
Há 4 dias
Crossjoin Solutions is an IT company with headquarters in Lisbon and projects in several countries such as Belgium, United Kingdom, Chile and Canada.
**Our values -** Integrity, Sustainability, Communication, Transparency and Diligence.
**Our principles -** A **crosser** and a **joiner** - you’re always aiming to do better every single day, you can adapt to every situation and be available to help everyone.
You will be integrated in our technical team where you will work with experts in Solutions & Enterprise Architecture, systems performance tuning and monitoring.
**Requirements**:
- Bachelor's or Master's degree in Computer Engineering or a similar field;
- Over 5 years of experience in an IT environment as Operations Manager and/or Technical Project Manager;
- Experience/knowledge in various types of technology solutions (i.e. CRM, Billing, Order Management, Middlewares);
- Flexibility to work in international projects;
- Legal requirements to work and live in Portugal;
- Good knowledge of the English language, written and spoken.
**Nice to Have**:
- Jira
- APM monitoring tools (Dynatrace / AppDynamics / Datadog / NewRelic)
- Monitoring tools/log search (Elastichsearch + Grafana/Kibana) aka ELK
- Java troubleshooting knowledge
- Knowledge of Cloud Azure/Aws environment operation
- Database concepts
- Excel - advanced use (advanced formulas, database concept)
- Spanish in user's perspective
**Responsibilities**:
- Client status reports
- Requirements Gathering with client facing
- First contact with client, problem definition, incident diagnostic triage
- Service Level Agreement monitor
- Technical meeting coordination
- Competence Center Facilitator
**We offer**:
- Flex time, flex place policy;
- Integration in a dynamic, goal-oriented and cooperative team;
- Health Insurance;
- Monthly GYM subscription;
- Team-building events;
- A well-structured Individual Development Plan (IDP) and a Career Plan that promotes career growth.
- PT
- A Crossjoin Solutions é uma empresa de Tecnologias de Informação com sede em Lisboa e projetos em vários países tais como a Bélgica, Reino Unido, Chile e Canadá.
**Os nossos valores -** Integridade, Sustentabilidade, Comunicação, Transparência e Diligência.
**Os nossos princípios -** Um crosser e um joiner - tem sempre como objectivo fazer melhor a cada dia, pode adaptar-se a qualquer situação e estar disponível para ajudar a equipa.
Serás integrado na nossa equipa técnica onde trabalharás com especialistas em Soluções & Arquitectura Empresarial, afinação e monitorização do desempenho dos sistemas.
**Requisitos**:
- Licenciatura ou mestrado em Engenharia Informática ou numa área semelhante;
- Mais de 5 anos de experiência num ambiente informático como Gestor de Operações e/ou Gestor de Projectos Técnicos;
- Experiência/conhecimento em diversos tipos de soluções tecnológicas (i.e CRM, Billing, Order Management, Middlewares);
- Flexibilidade de horário para trabalhar em projetos internacionais;
- Requisitos legais para trabalhar e viver em Portugal;
- Bons conhecimentos da língua inglesa, escrita e falada.
**Nice to Have**:
- Jira
- Ferramentas de monitorização APM (Dynatrace / AppDynamics / Datadog / NewRelic)
- Ferramentas de monitorização/log search (Elastichsearch + Grafana/Kibana) aka ELK
- Conhecimentos de troubleshooting Java
- Conhecimentos de operação em ambiente Cloud Azure/Aws
- Conceitos de base de dados
- Excel - utilização avançada (fórmulas avançadas, conceito de base de dados)
- Espanhol na ótica do utilizador
**Responsabilidades**:
- Status Report
- Gestão de cliente e reuniões
- Primeiro contacto com o cliente, definição do problema, triagem diagnóstica do incidente
- Monitor do Acordo de Nível de Serviço
- Coordenação da equipa técnica
- Coordenação de trabalhos no Competence Center
**Oferecemos**:
- Política de flex time flex place;
- Integração numa equipa dinâmica, orientada para objectivos e cooperativa;
- Seguro de saúde;
- Subscrição mensal do Ginásio;
- Eventos de team building;
- Um Plano de Desenvolvimento Individual (PDI) bem estruturado e um Plano de Carreira que promove o crescimento da carreira.
- ES
- Crossjoin Solutions es una empresa de tecnologías de la información con sede en Lisboa y proyectos en varios países como Bélgica, Reino Unido, Chile y Canadá.
**Nuestros valores -** integridad, sostenibilidad, comunicación, transparencia y diligencia.
**Nuestros principios -** Un Crosser y un Joiner - siempre aspira a hacerlo mejor cada día, puede adaptarse a cualquier situación y estar disponible para ayudar al equipo.
Te integramos en nuestro equipo técnico donde trabajarás con expertos en Soluciones Empresariales y Arquitectura, ajustando y supervisando el rendimiento de los sistemas.
**Requisitos**:
- Licenciatura o Máster en Ingeniería Informática o un campo similar;
- Más de 5 años de experiência en un entorno informático como d
-
Technical Project Manager
7 meses atrás
Aveiro, Portugal Sky Tempo inteiroJoin us at Sky Portugal and be part of our exciting journey to lead the way in the streaming tech world!- As a Senior Tech Project Manager you'll play a key role in our innovative team dedicated to creating exceptional experiences for our global customers.- From powering platforms like NBCUniversal’s Peacock in the United States to Sky’s NOW, and...
-
Senior Technical Program Manager
4 semanas atrás
Aveiro, Aveiro, Portugal Michael Page Tempo inteiroJob SummaryWe are seeking a skilled Senior Technical Program Manager to lead our safety, security, and communication solutions team.About UsOur client is a global leader in the development of innovative products and services that enhance safety, security, and communication in various sectors. Their solutions are widely implemented in airports, education,...
-
Technical Operations Manager
8 meses atrás
Aveiro, Portugal Stats Perform Tempo inteiroStats Perform is the market leader in sports tech. We provide the richest and most trusted sports data available and are at the forefront of the latest advancements in AI and machine learning to turn this data into something magic. We entwine our extensive back-catalogue of data in with innovative products and machine-learning to deliver insights,...
-
Technical Program Manager
2 semanas atrás
Aveiro, Portugal 8x8, Inc. Tempo inteiroAt 8x8 Inc. [Nasdaq:EGHT] we put communications at the heart of our business and build technology that allows people to connect anytime, anywhere they are in the world, and on any device. XCaaS - the 8x8 eXperience Communications Platform - brings together Employee and Customer Experience, enabling hybrid workforces across the globe to connect, collaborate,...
-
Technical Project Manager
4 semanas atrás
Aveiro, Aveiro, Portugal Michael Page Tempo inteiroSobre o nosso clienteOur client is a leading industrial company.DescriçãoThis professional will be responsible for: Ensuring customer satisfaction and document traceability; Approving first production runs; Informing all involved personnel about new products; Verifying the accuracy, update, archiving, and timely availability of technical information.Perfil...
-
Cloud Professional Services Manager
2 meses atrás
Aveiro, Portugal Phiture Tempo inteiroThis is an opportunity to run a Professional Services team (also known as Field Engineering) team, helping customers understand and implement Canonical's open source solutions in public clouds and in their own data centers. We work across the entire spectrum of cloud offerings, from Ubuntu itself to virtualisation and private cloud, Kubernetes, and the...
-
Aveiro, Aveiro, Portugal Squarespace Tempo inteiroSquarespace seeks a seasoned Security Engineering Manager to drive risk reduction through innovative solutions and strategic leadership. Based in NYC, this role offers a unique blend of technical expertise and business acumen.OverviewAs a key member of the Squarespace Security Team, you will be responsible for leading a distributed team of security engineers...
-
Customer Service Representative
1 dia atrás
Aveiro, Aveiro, Portugal Cross Border Talents Tempo inteiroOverviewCross Border Talents is a leading company providing innovative solutions in the website technical support industry. We are committed to delivering exceptional service to our clients, and we are seeking a skilled French-Speaking Customer Service Representative to join our team in Aveiro, Portugal.ResponsibilitiesProvide top-tier customer service to...
-
Technical Project Manager
2 meses atrás
Aveiro, Portugal Michael Page Tempo inteiroSobre o nosso clienteOur client is a reference company operating within the industrial sector.DescriçãoThis professional will be responsible for:Fulfill customer requirements and ensure traceability of the documents; Approval of 1st production; Ensure all the involved personnel is aware of the new product; Ensure the technical information is correct,...
-
Aveiro, Portugal Bosch Tempo inteiroJob DescriptionThe Senior Service Project Leader (SrSPL) has a key role within the product and service planning process.The SrSPL role is to ensure that after sales requirements are integrated during the PEP process so that product quality and serviceability are improved resulting in reduced cost and effort for technical support.The associate is typically an...
-
Technical Project Manager
3 meses atrás
Aveiro, Portugal Michael Page Portugal Tempo inteiroOur client is a reference company operating within the industrial sector. Join an expanding project, where you can make a difference. Description This professional will be responsible for: Full fill customer requirements and ensure traceability of the documents; Approval of 1st production; Assure all the involved personnel is aware of the new product; Assure...
-
Technical Project Manager
2 meses atrás
Aveiro, Portugal Michael Page Tempo inteiroSobre o nosso cliente Our client is a reference company operating within the industrial sector.Descrição This professional will be responsible for:Fulfill customer requirements and ensure traceability of the documents;Approval of 1st production;Ensure all the involved personnel is aware of the new product;Ensure the technical information is correct,...
-
Engineering Manager
2 semanas atrás
Aveiro, Portugal Canonical - Jobs Tempo inteiroDrive the future of collaborative open source development tooling as part of the Launchpad team. This is an opportunity for a motivated engineering manager with a passion for open source software, Linux, and web services to join our distributed team. Launchpad is a robust platform for managing open source development projects. It includes code hosting and...
-
Aveiro, Portugal Bosch Group Tempo inteiroJob Description The Senior Service Project Leader (SrSPL) has a key role within the product and service planning process.The SrSPL role is to ensure that after sales requirements are integrated during the PEP process so that product quality and serviceability are improved resulting in reduced cost and effort for technical support.The associate is typically...
-
Product Service Manager For Security Products
Há 23 horas
Aveiro, Portugal Robert Bosch Group Tempo inteiroProduct Service Manager for Security Products (f/m/div.) Full-time Legal Entity: Bosch Security Systems The Bosch group has more than 400,000 employees around the world, present in 60 countries, and we are proud to impact people's lives and to work towards a more sustainable future.In Ovar, our main mission is to guarantee everyone's safety by being ready to...
-
Product Manager
7 meses atrás
Aveiro, Portugal Olisipo Tempo inteiroReferência 12582_Product Manager_Aveiro **Descrição**: Project Manager **Perfil**: - Proven experience as a Product Manager; - Comfortable with clear requirement setting; - Experience with Jira tool; - Capable of discussing and aligning technical solutions with stakeholders. **Oferecemos**: - Personal accompaniment focused on Career Management; -...
-
Technical Lead for Web Development
2 semanas atrás
Aveiro, Aveiro, Portugal Boundlessfellows Tempo inteiroWe are seeking a seasoned Technical Lead to join our Website Platform group at Squarespace. As a key member of our engineering team, you will be responsible for leading the development of systems and platforms for our internal and external customers. Our platform empowers millions of users worldwide to build and manage websites, e-commerce stores, and online...
-
Customer Service and Technical Support Specialist
2 meses atrás
Aveiro, Aveiro, Portugal Siemens Mobility Tempo inteiroCompany OverviewSiemens Mobility is a leading provider of integrated mobility solutions for urban, interurban, and logistics. Our mission is to enable efficient transportation of passengers and goods through digitalization.Job DescriptionWe are seeking an experienced Customer Service Agent (m/f/d) to join our Center of Competence. As a key member of our...
-
Aveiro, Portugal Boundlessfellows Tempo inteiro.Squarespace is looking for an Engineering Team Manager to lead a team as part of the Website Platform group. The mission of Website Platform is to modernize and evolve Squarespace's primary product offering, our Website builder and CMS. This includes developing systems and platforms for both our internal and external customers to build features on top of...
-
Technical Leadership Opportunity for Scalable SaaS Product
4 semanas atrás
Aveiro, Aveiro, Portugal Canonical Tempo inteiro**About Canonical**Canonical is a world-class technology company that delivers mission-critical software solutions to its customers. We are currently seeking an experienced Engineering Manager to join our team and lead the development of our highly scalable SaaS product.**Job Summary**This is a technical leadership opportunity to manage a team of engineers...