Technical Service Manager

Há 4 dias


Aveiro, Portugal Crossjoin Solutions Tempo inteiro

Crossjoin Solutions is an IT company with headquarters in Lisbon and projects in several countries such as Belgium, United Kingdom, Chile and Canada.

**Our values -** Integrity, Sustainability, Communication, Transparency and Diligence.

**Our principles -** A **crosser** and a **joiner** - you’re always aiming to do better every single day, you can adapt to every situation and be available to help everyone.

You will be integrated in our technical team where you will work with experts in Solutions & Enterprise Architecture, systems performance tuning and monitoring.

**Requirements**:

- Bachelor's or Master's degree in Computer Engineering or a similar field;
- Over 5 years of experience in an IT environment as Operations Manager and/or Technical Project Manager;
- Experience/knowledge in various types of technology solutions (i.e. CRM, Billing, Order Management, Middlewares);
- Flexibility to work in international projects;
- Legal requirements to work and live in Portugal;
- Good knowledge of the English language, written and spoken.

**Nice to Have**:

- Jira
- APM monitoring tools (Dynatrace / AppDynamics / Datadog / NewRelic)
- Monitoring tools/log search (Elastichsearch + Grafana/Kibana) aka ELK
- Java troubleshooting knowledge
- Knowledge of Cloud Azure/Aws environment operation
- Database concepts
- Excel - advanced use (advanced formulas, database concept)
- Spanish in user's perspective

**Responsibilities**:

- Client status reports
- Requirements Gathering with client facing
- First contact with client, problem definition, incident diagnostic triage
- Service Level Agreement monitor
- Technical meeting coordination
- Competence Center Facilitator

**We offer**:

- Flex time, flex place policy;
- Integration in a dynamic, goal-oriented and cooperative team;
- Health Insurance;
- Monthly GYM subscription;
- Team-building events;
- A well-structured Individual Development Plan (IDP) and a Career Plan that promotes career growth.
- PT
- A Crossjoin Solutions é uma empresa de Tecnologias de Informação com sede em Lisboa e projetos em vários países tais como a Bélgica, Reino Unido, Chile e Canadá.

**Os nossos valores -** Integridade, Sustentabilidade, Comunicação, Transparência e Diligência.

**Os nossos princípios -** Um crosser e um joiner - tem sempre como objectivo fazer melhor a cada dia, pode adaptar-se a qualquer situação e estar disponível para ajudar a equipa.

Serás integrado na nossa equipa técnica onde trabalharás com especialistas em Soluções & Arquitectura Empresarial, afinação e monitorização do desempenho dos sistemas.

**Requisitos**:

- Licenciatura ou mestrado em Engenharia Informática ou numa área semelhante;
- Mais de 5 anos de experiência num ambiente informático como Gestor de Operações e/ou Gestor de Projectos Técnicos;
- Experiência/conhecimento em diversos tipos de soluções tecnológicas (i.e CRM, Billing, Order Management, Middlewares);
- Flexibilidade de horário para trabalhar em projetos internacionais;
- Requisitos legais para trabalhar e viver em Portugal;
- Bons conhecimentos da língua inglesa, escrita e falada.

**Nice to Have**:

- Jira
- Ferramentas de monitorização APM (Dynatrace / AppDynamics / Datadog / NewRelic)
- Ferramentas de monitorização/log search (Elastichsearch + Grafana/Kibana) aka ELK
- Conhecimentos de troubleshooting Java
- Conhecimentos de operação em ambiente Cloud Azure/Aws
- Conceitos de base de dados
- Excel - utilização avançada (fórmulas avançadas, conceito de base de dados)
- Espanhol na ótica do utilizador

**Responsabilidades**:

- Status Report
- Gestão de cliente e reuniões
- Primeiro contacto com o cliente, definição do problema, triagem diagnóstica do incidente
- Monitor do Acordo de Nível de Serviço
- Coordenação da equipa técnica
- Coordenação de trabalhos no Competence Center

**Oferecemos**:

- Política de flex time flex place;
- Integração numa equipa dinâmica, orientada para objectivos e cooperativa;
- Seguro de saúde;
- Subscrição mensal do Ginásio;
- Eventos de team building;
- Um Plano de Desenvolvimento Individual (PDI) bem estruturado e um Plano de Carreira que promove o crescimento da carreira.
- ES
- Crossjoin Solutions es una empresa de tecnologías de la información con sede en Lisboa y proyectos en varios países como Bélgica, Reino Unido, Chile y Canadá.

**Nuestros valores -** integridad, sostenibilidad, comunicación, transparencia y diligencia.

**Nuestros principios -** Un Crosser y un Joiner - siempre aspira a hacerlo mejor cada día, puede adaptarse a cualquier situación y estar disponible para ayudar al equipo.

Te integramos en nuestro equipo técnico donde trabajarás con expertos en Soluciones Empresariales y Arquitectura, ajustando y supervisando el rendimiento de los sistemas.

**Requisitos**:

- Licenciatura o Máster en Ingeniería Informática o un campo similar;
- Más de 5 años de experiência en un entorno informático como d


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