Service Operations Analyst
2 semanas atrás
Flexible- Porto, Portugal- Lisbon, Portugal- Faro, Portugal- Madeira, Portugal-
- 122815-
- Remote-
- Permanent-
- Full Time-
- 37.5 - 40 hoursTUI Group is the world’s number one integrated tourism business. Markets & Colleagues is a global team within TUI Technology responsible for Western Region.
At TUI we’re ambitious to become the leader in technology within the travel industry and to achieve this we are looking to build a capable, creative team who want to be a part of accomplishing that goal.
We never stop looking ahead, seeking new ways to delight our customers and grow our business. We recognize the power of digital and the massive contribution this brings to creating a truly unique and differentiated customer experience.
The Service Operations Analyst is a critical thinker with a keen eye for detail. Actively consulting with stakeholders, trying to create and communicate a common understanding of the problem that needs solving.
- Working within a flexible agile environment, the Service Operations Analyst thinks outside of the box, loves collaborating across teams and is a lifelong learner.
**ABOUT THE JOB**
Incident management
- You will also provide clear and consent communication to all stakeholders, keeping them informed about incident status, workarounds, and resolution progress.
Problem management
- Participation in identifying root cause of critical incidents.
- Follow-up on implementation of action items to prevent or mitigate these incidents.
- Working on solutions or workarounds to resolve the underlying causes of problems and prevent future occurrences.
Change management
- Organization of CAB (Change Advisory Board)
- Thorough assessment of planned changes to understand potential impact and benefits.
- Planning implementation of changes in cooperation with stakeholders and IT services.
- Providing effective communication with stakeholders to keep them informed about the change and its potential impact.
- Execution of smoke testing after maintenance and releases.
- Your role will also include additional tasks:
- need-based reporting for management.
- participation in the Global IT Program, defining global processes and common ways of working.
- Monitoring the overall health of our selling platforms.
**ABOUT YOU**
- In-depth ITIL knowledge and broad knowledge (overall understanding) of tourism
- Collaborative approach, able to balance the needs of multiple stakeholders and facilitate agreement across multiple markets in a global structure.
- Strong analytical and communicational skills
- Open minded, inquisitive, life-long learner
- Comfortable with ambiguity, highly autonomous
- Full professional proficiency in English
- Willingness to take part in on-call rotas (max 1 week per month)
**ABOUT OUR OFFER**
- Competitive salary
- Generous holiday entitlement & holiday discounts
- Forward thinking ways of working
- TUI time off, purchase of additional holiday entitlement
At TUI, we know people are as diverse as the destinations we send our customers to. We love to see your uniqueness shine through and inspire the future of travel. If you would like to read more about what Diversity & Inclusion means to us simply visit our Smile page Click here
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