Operations Support Analyst

2 semanas atrás

Porto, Portugal VML Enterprise Solutions Tempo inteiro

**Who We Are**:
At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency, part consultancy, and part technology powerhouse.

Our global family now encompasses over 30,000 employees across 150+ offices in 64 markets, each contributing to a culture that values connection, belonging, and the power of differences. Our expertise spans the entire customer journey, offering deep insights in communications, commerce, consultancy, CRM, CX, data, production, and technology. We deliver end-to-end solutions that result in revolutionary work.

**Operations Support Analyst needed to join our team on a permanent basis.**:
**The opportunity**:
Operations Support Analyst is critical in the day-to-day operation and management of a number of client's ecommerce service. This role will work as part of a wider Operations team responsible for delivery and support across varying technology stacks such as legacy-hosted infrastructure and AWS.

The Operations Support Analyst will work closely with the account technical teams (Developers, SysAdmins, and SME's) and the management teams to ensure all support tasks and activities are conducted to maintain the clients service is operating smoothly.

**Please note that this job is a full-time position located in Lisbon or Porto, but the selection process will be conducted in English.**

**_ Please send over your CV in English_**

**What you'll be doing**:

- To perform daily checks & a variety of support tasks within the support team
- Pick up incidents, investigate the root cause and follow their lifecycle through to resolution
- take a pro-active approach to all incidents and problems raised
- ensure customers are updated and tickets are managed with the correct level of information
- Interact with surrounding support teams to consult on issues and escalate to the SME's where needed
- address a variety of ad-hoc queries and run various reports where needed.
- demonstrate ownership at all times to the customer and within the team
- data interface/scheduled job monitoring with their associated issue resolution to ensure that all systems are running issue free
- engage in scheduled work to undertake system upgrades & deployments
- mentoring more junior members of the team
- This role will require working on an on-call rota addressing issues out of hours.

**What we want from you**:

- Solid Unix experience including UNIX, SOLARIS AIX, LINUX, Windows
- Unix scripting (e.g. perl and bash)
- Strong AWS experience
- Extensive trouble shooting experience
- Exposure to a coding languages such as Java
- Experience with databases such as SQL
- Understanding of Mysql and/or SQL querying
- Exposure to frontend troubleshooting eg. JS and CSS
- Exposure to Jenkins, terraform, or Kubernetes
- Exposure to Git, Docker
- Understanding and practical experience of ITIL or Agile Service Management best practice frameworks
- Continuous improvement
- Data driven approach
- Excellent all-round communication skills
- Good customer service skills and a good understanding of customer focus and updates
- Good time manager and able to multi-task
- Excellent delivery focus and commitment
- Team player, able to learn/adapt quickly and take responsibility

**If you know some of this, even better**:

- Ecommerce platforms such as HCL Web Commerce v9 +, Magento 2, Shopify, Sales force Cloud, Big Commerce,
- FTP/SCP familiarity
- Exposure to ITIL to include incident and problem management is beneficial

**What we can offer you**:
Alongside the opportunity to work with some of the most exciting brands around the world, we'll also prioritise your career development and help you grow your skills. We'll empower you to make a difference, allow you to be yourself, and respect who you are.

We offer a great benefits package including hybrid working that works for everyone, social events, training opportunities, medical and dental insurance, life assurance, meal cards and much more.

**Our personality and behaviours**: We believe that we are what we do, not just what we say. Our shared values and behaviours show how to bring the VML Enterprise Solution's culture to life through the actions we all take every day:

- Connect Meaningfully
- Inspire Creatively
- Include Purposefully
- Approach Positively

Our brilliant, talented people are what makes VML Enterprise Solutions what we are. That's why we look for people who go beyond and always push our thinking to be better than yesterday.

**AT VML Enterprise Solutions**:
Our Enterprise Solutions division houses strategic consultants, creative and technical architects and skilled developers and operators that together help some of the world's leading organisations to deliver outstanding digital experiences

  • Operations Support Analyst

    Há 7 dias

    Porto, Portugal Phiture Tempo inteiro

    Who We Are: At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency, part...

  • Healthcare Operations Analyst

    Há 1 mês

    Porto, Portugal Buscojobs Portugal Tempo inteiro

    Learn about knokAt knok, we are bold in leading and humanising the digital transformation of healthcare. We envision a world where everyone has timely access to quality healthcare through digital technology, creating a more equitable society. Our API-first white-label platform enables a continuous, engaging, and personalised healthcare experience for all...

  • Healthcare Operations Analyst

    3 meses atrás

    Porto, Portugal Maze Impact Sa. Tempo inteiro

    Learn about knok At knok, we are bold in leading and humanising the digital transformation of healthcare. We envision a world where everyone has timely access to quality healthcare through digital technology, creating a more equitable society. We firmly believe in this vision, and it is evident in every individual who embraces our mission. Through a Digital...

  • Global Operations Finance Analyst

    7 meses atrás

    Porto, Portugal Unilabs Tempo inteiro

    Unilabs, a leading diagnostic provider in Europe, is seeking a skilled Global Operations Finance Analyst to join our Finance team. Unilabs is dedicated to providing high-quality diagnostic services across multiple specialties, including laboratory, imaging, and pathology. As the Global Operations Finance Analyst, you will play a crucial role in supporting...

  • Healthcare Operations Analyst

    4 meses atrás

    Porto, Portugal knok Tempo inteiro

    **Learn about knok** At knok, we are bold in leading and humanising the digital transformation of healthcare. We envision a world where everyone has timely access to quality healthcare through digital technology, creating a more equitable society. We firmly believe in this vision, and it is evident in every individual who embraces our mission. Through a...

  • Real Time Operations Analyst

    4 meses atrás

    Porto, Portugal Mercadão Tempo inteiro

    **Mercadão** is a Glovo startup specialized in on-demand delivery of big basket orders. Our current goal is to build world-class e-commerce logistics for big basket orders (+100€). Do you enjoy the adrenaline of last-mile deliveries? If your answer is YES, we are looking forward to meeting you. **YOUR MISSION** Join us as a Real Time Operations Analyst...

  • IT Infrastructure

    4 meses atrás

    Porto, Portugal Wolters Kluwer Tempo inteiro

    #Bethedifference If making the difference matters to you, then you matter to us. Join us, at Wolters Kluwer, and be part of a dynamic global technology company that makes a difference every day. We’re innovators with impact. We provide expert software & information solutions that the world’s leading professionals rely on, in the moments that matter...

  • Mainframe Operations Analyst

    Há 2 dias

    Porto, Portugal Dellent Consulting Tempo inteiro

    As a Mainframe Operations Analyst you will be monitoring infrastructures: Ensure running of infrastructure by identification of deviations or issues and investigate logs, responding to automated alerts, initial analysis and troubleshooting, event and incident handling as documented in procedures, and process requests from customers. If you are seeking a...

  • IT Support Analyst

    6 meses atrás

    Porto, Portugal Noesis Tempo inteiro

    **Description**: **Main Tasks and Responsibilities**: Application Support & Operations - Execute maintenance and support activities to ensure system availability and performance in line with user expectations, agreed service levels, quality standards, and service delivery processes. - Ensure that support at L2 is properly handled and get involved in...

  • Operations and Deployment Analyst

    Há 2 dias

    Porto, Portugal Generix Group Tempo inteiro

    **COMPANY OVERVIEW** Generix Group is a Collaborative Supply Chain, Saas Software and Omnichannel Sales expert. Joining Generix Group is a guarantee of continuous improvement within a growing and dynamic company, where goodwill is our everyday life! In a supportive environment, you can freely share and improve and skills and expertise. Generix Group is...

  • Service Operations Analyst

    7 meses atrás

    Porto, Portugal TUI Group Tempo inteiro

    Flexible- Porto, Portugal- Lisbon, Portugal- Faro, Portugal- Madeira, Portugal- - 122815- - Remote- - Permanent- - Full Time- - 37.5 - 40 hoursTUI Group is the world’s number one integrated tourism business. Markets & Colleagues is a global team within TUI Technology responsible for Western Region. At TUI we’re ambitious to become the leader in...

  • Business Services Operations Analyst

    3 meses atrás

    Porto, Portugal Profiscap Tempo inteiro

    Descrição At TBFiles, we are a leading provider of innovative document management solutions, committed to delivering high-quality services to our clients and fostering a collaborative and forward-thinking work environment. Join our dynamic team and contribute to our mission of continuous improvement and customer satisfaction. Funções a...

  • Processing Operations Analyst

    Há 2 dias

    Porto, Portugal Fórum Selecção - Consultoria em Recursos Humanos e E.T.T. Tempo inteiro

    Forum Selecção is looking for a Processing Operations Analyst (M/F) for a corporate banking client in Porto: Main Tasks: - Correct / enrich payment instructions data from different repositories; - Management of the dematerialization of received paper orders: analysis of the instructions to prepare the entry in the transfer management tool; - Transfers...

  • Processing Operations Analyst

    7 meses atrás

    Porto, Portugal Fórum Selecção - Consultoria em Recursos Humanos e E.T.T. Tempo inteiro

    Forum Selecção is looking for a Processing Operations Analyst (M/F) for a corporate banking client in Porto: Main Tasks: - Correct / enrich payment instructions data from different repositories; - Management of the dematerialization of received paper orders: analysis of the instructions to prepare the entry in the transfer management tool; - Transfers...

  • Bi Support Analyst

    2 meses atrás

    Porto, Portugal Dellent Consulting Tempo inteiro

    Procuramos um(a) BI Support Analyst com conhecimentos de SQL  e  Power BIpara um projeto híbrido em Vila Nova de Gaia - Porto.Suporte Técnico: fornecer assistência técnica aos utilizadores, ajudando-os a resolver problemas e dúvidas relacionadas ao uso das ferramentas de analytics e BI;Suporte a processos diários: rever os processos e respetivas...

  • Bi Support Analyst

    2 meses atrás

    Porto, Portugal Dellent Consulting Tempo inteiro

    Procuramos um(a)  BI Support Analyst  com conhecimentos de  SQL  e  Power BI para um projeto híbrido em  Vila Nova de Gaia - Porto .Suporte Técnico: fornecer assistência técnica aos utilizadores, ajudando-os a resolver problemas e dúvidas relacionadas ao uso das ferramentas de analytics e BI;Suporte a processos diários: rever os processos e...

  • Cost Analyst

    2 semanas atrás

    Porto, Porto, Portugal Fischer Connectors Tempo inteiro

    Job DescriptionWe are seeking an experienced Cost Analyst to join our team at Fischer Connectors, located in Amarante, Portugal. As a key member of our operations team, you will play a crucial role in enabling cost competitiveness and providing impactful recommendations to management.About the RoleDrive Impactful Cost Improvements:Calculate and monitor...

  • Business Analyst Support Role

    3 meses atrás

    Porto, Portugal Natixis in Portugal Tempo inteiro

    **Company Description** Natixis in Portugal is a Centre of Expertise whose mission is to transform traditional banking by developing innovative solutions for the business, operations and work culture of Groupe BPCE worldwide. Natixis in Portugal is part of the Global Financial Services division, where it applies technology for the development of financial...

  • Loaniq Support Analyst

    7 meses atrás

    Porto, Portugal We Are META Tempo inteiro

    **Are you a Business Analyst? Become a Rhino join the #crash** **We are META **, more than a company **a TEAM **that will shake your idea about tech recruitment. Based in Évora but acting mainly in a remote way, we work with **national and international partners **in several areas with **offices across the country **. We are a **disruptive company...

  • Business Analyst

    Há 1 mês

    Porto, Portugal Devexperts Llc Tempo inteiro

    Devexperts works with respected financial institutions, delivering products and tailor-made solutions for retail and brokerage houses, exchanges, and buy-side firms. The company focuses on trading platforms and brokerage automation, complex software development projects, market data products, and IT consulting services.Job DescriptionWe are looking for a...