Order Support Specialist

2 semanas atrás

Porto, Portugal FARFETCH Tempo inteiro

FARFETCH exists for the love of fashion. Our mission is to be the global platform for luxury fashion, connecting creators, curators and consumers.

We're a positive platform for good, bringing together an incredible creative community made up by our people, our partners and our customers. This community is at the heart of our business success. We welcome differences, empower individuality and celebrate diverse skills and perspectives, creating an inclusive environment for everyone. We are FARFETCH for All.

**OPERATIONS**

We're passionate about operational excellence, acting with our customers and partners always in our heart. Covering the entire order journey, we create our online content, secure payments and fraud process compliance, ensure order fulfilment and delivery, while providing customer and partner care. In a nutshell, we love to create seamless and memorable luxury experiences for our customers all around the world.

**THE ROLE**

Brown’s Operations Service Management (OSM) team underpins our path towards creating a support model for all Enterprise-grade Clients using our platform.

Brown’s is fully owned by Farfetch and today represents the biggest seller in Farfetch marketplace, on top of its own online DTC and London store. Our role is to bridge Brown’s Commercial structure and Farfetch operational teams supporting Browns’.

At the OSM team you will have the opportunity to work with a broad network of stakeholders, from Ops to Commercial areas, Tech and Finance, building a transversal understanding of how the Browns business operates and how it enables the group.

WHAT YOU'LL DO
- Assist Buyers in writing orders and loading them efficiently in the system
- Maintain a process to gather all Master Data for items, often dealing with suppliers
- Manage Order Confirmation with suppliers and track cancellations, price changes or amendments that need to be fed through for Buying review
- Own the Delivery Schedule, chasing in deliveries from suppliers and communicating key dates internally to the different teams (ex WH, Buying, Merch)
- Identify and escalate any late delivery exceptions or deliveries at risk to Buying
- Support Warehouse team handling discrepancies at inbound (ex. Items not on original PO, differences in quantities, differences on master data, etc)
- Support Accounts Payable (AP) team with Invoice discrepancies
- Support Buying with maintaining the escalation files for payments and status on pending payments in close alignment with the AP team

WHO YOU ARE
- 2+ years experience in Merch or Buying Admin roles or Upstream planning roles;
- Experience with major ERP systems (SAP, Dynamics 365, Oracle, etc)
- Comfortable in a dynamic environment and managing wide stakeholder networks
- Fluent in English, Italian and French a plus

REWARDS & BENEFITS
- Health insurance for the whole family, flexible working environment and well-being support and tools;
- Extra days off, sabbatical program and days for you to give back for the community;
- Training opportunities and free access to Udemy;
- Flexible benefits program;
- FARFETCH Equity plan.

EQUAL OPPORTUNITIES STATEMENT
- FARFETCH is an equal opportunities employer ensuring that all applicants are treated equally and fairly throughout our recruitment process. We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, or any other basis prohibited by applicable law. We continue to build our consciously inclusive culture as part of our Positively FARFETCH strategy throughout our business, partnerships and communities

Before Applying

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