Onboarding & Training Specialist (M/F/nb) - One

2 semanas atrás

Lisboa, Portugal D-EDGE Hospitality Solutions Tempo inteiro

**WHO WE ARE**:
Have you ever booked a hotel online? Then you’ve probably used D-EDGE without knowing it.

**Mission \uD83D\uDE80**: Every day, we help more than 18,000 hotels worldwide to develop their online visibility and sales through leading-edge cloud-based e-commerce solutions.As a subsidiary of the Accor group, D-EDGE simplifies the life of independent hotels and hotel chains alike.

**Figures \uD83D\uDCCA **:D-EDGE Is the European No1 and World No3 hotel distribution technology provider in hospitality. With a team of more than 500 experts located in over 20 countries, D-EDGE provides localized support, services, and tools. With its global network of 500+ partners, D-EDGE’s ever-expanding ecosystem is a positive place to do business and grow.

**Values\uD83D\uDE0D**:At D-EDGE we are driven by these 4 key values:We care about people #PEOPLE FIRSTWe dare to share #OPEN COMMUNICATIONWe embrace change #ADAPTABILITYWe go the extra mile #GO BEYOND

**\uD83E\uDDD1‍\uD83E\uDD1D‍\uD83E\uDDD1ABOUT THE TEAM**:
You will be joining the Onboarding team in Europe, composed of 17 people located in Portugal, France, Spain, Czech Republic and Italy.You will be reporting to Eliana Gazzetta, Global Head of Onboarding

**\uD83D\uDCBB YOUR SCOPE**:
Ensure successful activation/implementation for D-Edge Suite of products following in detail given guidelines and checklist in respect of the SLA, as well as guiding and animating training sessions to the D-EDGE customers.After the Sales Manager, be the first contact for new hotels, understanding the client’s needs and providing the best services needed.

**\uD83C\uDFAF WHAT YOU’LL BE DOING**:

- Set-up products included in the contract for the hotel
- Ensure processes are followed for smooth activation/ implementation
- Follow the onboarding journey
- Collect by Account Manager/Sales, and the client, all the info required for a proper product configuration
- Record and update all activation/ implementation tasks and status into Salesforce CRMLog tickets properly in Salesforce CRM for all issues encountered during activation/ implementation
- Keep up with D-EDGE products and features evolutions
- Manage online or on-site trainingUnderstand and analyse the customer's need
- **WHAT YOU’VE GOT**:

- ** The job has been tailored for you if \uD83E\uDD84**:

- You are proactive and can work independently
- You are flexible, and have strong analytical skills and an eye for detail
- Problem-solving
- Teamwork
- Project Management skills
- Outstanding communication and writing skills.
- Experience with b2b technology company or hotels
- Knowledge of the Hospitality, GDS or OTA

**The icing on the cake: \uD83C\uDF70**:

- Google Suite
- Training, and teaching experience

**\uD83D\uDC9C WHY YOU’LL LOVE US**:

- D-Edge is Remote Friendly : 2 days in the office / 3 days remotely
- Meal Allowance
- Accor Employee Card: Discount on hotel bookings
- Career development: we want you to progress and be free to choose which direction you want to grow. There are also opportunities for internal moves.
- D-Convention \uD83C\uDF89: This is THE event that D-EDGERS are looking forward to
- D-Summer Party \uD83C\uDF78: Annual meeting to spend a fun and friendly moment with all D-EDGERS

**Please be aware that we will be asking for work**
**references.**D-EDGE is an equal opportunity employer. We do not discriminate based on: race, councilor, ety, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, handicap, veteran status, genetic information, marital status, or any legally protected status.

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