![D-EDGE Hospitality Solutions](https://media.trabajo.org/img/noimg.jpg)
Onboarding & Training Specialist (M/F/nb) - One
1 semana atrás
WHO WE ARE:
Have you ever booked a hotel online? Then you've probably used D-EDGE without knowing it.
Mission \uD83D\uDE80:
Every day, we help more than 18,000 hotels worldwide to develop their online visibility and sales through leading-edge cloud-based e-commerce solutions.
As a subsidiary of the Accor group, D-EDGE simplifies the life of independent hotels and hotel chains alike.Figures \uD83D\uDCCA :
D-EDGE Is the European No1 and World No3 hotel distribution technology provider in hospitality.
With a team of more than 500 experts located in over 20 countries, D-EDGE provides localized support, services, and tools.
With its global network of 500+ partners, D-EDGE's ever-expanding ecosystem is a positive place to do business and grow.Values\uD83D\uDE0D:
At D-EDGE we are driven by these 4 key values:We care about people #PEOPLE FIRSTWe dare to share #OPEN COMMUNICATIONWe embrace change #ADAPTABILITYWe go the extra mile #GO BEYOND
\uD83E\uDDD1\uD83E\uDD1D\uD83E\uDDD1ABOUT THE TEAM:
You will be joining the Onboarding team in Europe, composed of 17 people located in Portugal, France, Spain, Czech Republic and Italy.
\uD83D\uDCBB YOUR SCOPE:
Ensure successful activation/implementation for D-Edge Suite of products following in detail given guidelines and checklist in respect of the SLA, as well as guiding and animating training sessions to the D-EDGE customers.
After the Sales Manager, be the first contact for new hotels, understanding the client's needs and providing the best services needed.
\uD83C\uDFAF WHAT YOU'LL BE DOING:
- Setup products included in the contract for the hotel
- Ensure processes are followed for smooth activation/ implementation
- Follow the onboarding journey
- Collect by Account Manager/Sales, and the client, all the info required for a proper product configuration
- Record and update all activation/ implementation tasks and status into Salesforce CRMLog tickets properly in Salesforce CRM for all issues encountered during activation/ implementation
- Keep up with D-EDGE products and features evolutions
- Manage online or onsite trainingUnderstand and analyse the customer's need
WHAT YOU'VE GOT:
-
The job has been tailored for you if \uD83E\uDD84:
- You are proactive and can work independently
- You are flexible, and have strong analytical skills and an eye for detail
- Problemsolving
- Teamwork
- Project Management skills
- Outstanding communication and writing skills.
- Experience with b2b technology company or hotels
- Knowledge of the Hospitality, GDS or OTA
The icing on the cake:
\uD83C\uDF70:
- Google Suite
- Training, and teaching experience
\uD83D\uDC9C WHY YOU'LL LOVE US:
- D-Edge is Remote Friendly : 2 days in the office / 3 days remotely
- Meal Allowance
- Accor Employee Card: Discount on hotel bookings
- Career development: we want you to progress and be free to choose which direction you want to grow. There are also opportunities for internal moves.
- D-Convention \uD83C\uDF89: This is THE event that D-EDGERS are looking forward to
- D-Summer Party \uD83C\uDF78: Annual meeting to spend a fun and friendly moment with all D-EDGERS
Please be aware that we will be asking for work
references.D-EDGE is an equal opportunity employer.
We do not discriminate based on:
race, councilor, ety, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, handicap, veteran status, genetic information, marital status, or any legally protected status.
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