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Dutch-speaking Customer Advisor for a Leading

2 meses atrás

Lisboa, Portugal City Job Offers Tempo inteiro

Are you a Dutch speaker? Do you love helping people, and you are passionate about the food industry? This is your chance to be part of a team that has changed the delivery world

**Customer Representative based in Lisbon (Dutch Market)**:
Become part of the first-class team of a leading technology company and process inquiries from private and business customers based in Germany and Switzerland.

**About the Company**

This company's services include ride-hailing, food delivery, package delivery, couriers, and freight transportation.

**✨ Your Profile**
- **Proficient in Dutch**:

- Fluent in English
- You have a social and friendly personality
- Curious, problem solver, and a good listener

** Your responsibilities**
- **Offer support for restaurants, private customers, and couriers**:

- Active contact through outbound calls to restaurants to start cooperation (onboarding)
- Uploading menus and ensuring accurate data entry
- Assisting the customer with questions about the order, delivery time, quality of the food, incomplete deliveries and any other inquiries
- Support the couriers with different queries (wrong or inaccurate addresses, non-availability of the customer, and more).

**❤️ Benefits**
- **Fixed-term, renewable employment contract with an initial duration of 12 months**:

- Subsequent extension for a further 12 months. Possibility of permanent employment after 24 months
- Private health insurance from the signature of the employment contract
- **Free Portuguese courses, water sports, soft trekking and much more**:

- Intensive training of all new employees (four weeks)
- Full-time position, Monday to Friday, in a shift system between 09:00 and 19:00
- **Vacation days (22 days per year) and public holidays**:

- Vacation pay and Christmas bonus
- Work from a modern office in Lisbon
- International work environment

**Relocation Packag**e (only for international applicants)
- Pick-up from the airport and administrative support for your integration in Portugal
- Subsequent reimbursement of flight costs
- Free annual flight home
- Accommodation in a room in a company’s flat in Lisbon

Provide support for customers from sunny Lisbon and receive extensive training and coaching sessions that will make you gain valuable experience to succeed in practically any job

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