Application Production Support
2 semanas atrás
Do you know **AskBlue**?
We were born in 2013, and we provide services in the field of information technology.
We are looking for **Application Production Support **to join our company in one of our projects, in **Lisbon**.
**Tasks**:
- Provide first class support to all users of the system in a timely and efficient manner;
- Liaise with the developers to communicate issue raised by the business;
- Track issues effectively using ITIL approved methodology (incidents, changes, requests and problems);
- Maintain a knowledge base regarding support issues and their resolution;
- Reconfiguring various existing setups in order to improve the efficiency of the system and to cohere to business requests;
- Preparing environments for releases and ensuring that the implementation and pre-production tests are carried out;
- The systems the team supports are classified as Tier 1 (business critical) which requires a very flexible approach to work as we have to support the systems as well as undertake project work;
- Within the broader team we support an overnight batches that performs the official end-of-day revaluations and scenario analysis for market risk.
**Requirements**:
- Linux/UNIX & Windows Systems;
- ServiceNow (ITIL);
- Geneos / Daynatrace (Monitoring Framework);
- SQL;
- Python or other (Scripting language);
- Communication - Oral & written;
- Ability to collaborate / Teamwork;
- Proactivity;
- Strong analytical skills;
- Ability to prioritize work effectively in a dynamic, ever changing environment;
- Fluent in English.
**Work Arrangement**:
- Hybrid.
**Offer**:
- Health Insurance;
- 3 and a half days of leave per year + 22 vacation days;
- Unlimited access to Udemy.
**AskBlue - Business & Technology
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