Customer Support Team Leader – German

Overview 📍 Location: Lisbon, Hybrid Employment Type: Full-time We’re seeking a driven, empathetic, and organised individual to join us as a Tech Support Team Leader (German‑speaking). In this hands‑on leadership role you will combine a passion for excellent customer service with skills in team coaching, process optimisation, and technical...

About the job German Team Leader - Customer Service - Lisbon RESPONSABILITIES: - Motivate as a leader, controlling turnover and retaining potential and motivated team members - Monitor and report team performance (correct call treatment, case treatment.) - Give advisors feedback on their individual performance to improve and motivate their daily work -...

RESPONSABILITIES:Motivate as a leader, controlling turnover and retaining potential and motivated team membersMonitor and report team performance (correct call treatment, case treatment.)Give advisors feedback on their individual performance to improve and motivate their daily workDevelop strategies for improvement of results/LOB upon needDistribute and...

Position: Tech Support Team Leader Location: Lisbon, Portugal Employment type: Full-time **DUTIES AND RESPONSIBILITIES**: - Lead, support, and motivate a team of technical support specialists. - Oversee daily operations to ensure service metrics (e.g. response times, resolution rates, customer satisfaction) are consistently met. - Serve as the escalation...

Experis is recruiting for a leading telecommunications provider in Switzerland, known for its premium services, cutting-edge technology, and strong international culture. We are currently looking for a German- and English-speaking Team Leader to join the Customer Retention Department - a key area responsible for maintaining and strengthening customer...

**Overview**: Do you want to work in an environment that is obsessed with making customers and employees happy? Do you want to be part of a global mission to revolutionise commerce and payments? If you do,then this role could be for you. We don’t just provide world class commerce and payment services, we generate revenue for our customers, and we help...

**Key Responsibilities**: - Lead, mentor, and manage a team of back-office support agents aiding gaming customers. - Manage day-to-day operations, ensuring team KPIs and SLAs are met or exceeded. - Drive team engagement and motivation through regular team-building activities and performance recognition. - Conduct regular 1-on-1 meetings with team members to...

Join our vibrant team with a big vision! We've come a long way since our humble beginnings in 2020, growing from a trio of pioneers to a thriving workforce of over 300 professionals across Lisbon. As we expand our horizons to Barcelona, we're on the lookout for talented individuals to bolster our European operations in various countries such as Italy,...

A dynamic customer service company in Lisbon is looking for a German-Speaking Customer Support Specialist. In this role, you will provide outstanding support to customers through phone, email, and live chat while working in a vibrant multicultural environment. Candidates should have fluent German and at least B2 English, along with strong communication and...

Cluster is a young company with a big ambition. Why do we say that? We started with three employees in 2020, and today we have more than 300 employees spread across our four offices in Lisbon. We are now expanding our operations to Barcelona and building a team to support European markets in different countries such as Italy, Denmark, Sweden, Germany, Spain,...