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German-Speaking Customer Relationship Representative
Há 1 mês
Join our team of multilingual customer advisors in a remote work environment based in Northern Portugal.
About the JobAs a German-speaking customer advisor, you will provide exceptional service to clients via phone, email, and chat. Your fluency in German (C2 level) is essential for this role, as well as your intermediate English skills for internal communication.
Based in Northern Portugal, above Coimbra, you will work on a permanent contract with opportunities for growth and career stability. Our comprehensive benefits package includes a competitive salary, lunch allowance, and health & life insurance.
Key Responsibilities- Provide exceptional customer service to German-speaking clients via phone, email, and chat.
- Handle customer inquiries, issues, and concerns promptly and professionally.
- Ensure customer satisfaction through efficient problem-solving and follow-ups.
- Work in rotating shifts to ensure continuous support coverage.
- Collaborate with the team to enhance the overall customer experience.
- Fluency in German (C2 level) is essential.
- Intermediate English (B1/B2) for internal communication.
- Must be based in Northern Portugal (above Coimbra) to apply.
- Previous customer service experience is a plus, but not required.
- Strong communication and problem-solving skills.
- Availability to work in rotating shifts.
- Immediate start with a fast-track opportunity to join our team.
- Flexible work environment in a beautiful and peaceful location in Northern Portugal.
- Career stability with a permanent contract and opportunities for growth.
- Comprehensive benefits package, including a competitive salary, lunch allowance, and health & life insurance.
