Wellness Sales Executive

2 semanas atrás

Lisboa, Lisboa, Portugal Serenity - The Art of Well Being Tempo inteiro
We are Looking for an Wellness Sales Executive for Serenity SPA. This position will report to the Global Director of Serenity SPA and will have a dooted line to the Regional Director of Sales.

MISSION:

The Wellness Sales Executive implements plans and initiatives relating to the brand, customer experience and loyalty in order to drive the organization's brand equity.

He/She is also responsible for conducting market research activities to forecast emerging market needs that are relevant for the organization and maximize profits. Build relationships with clients and convert these relations into potential revenue for the spa.

Identifies business opportunities by identifying prospects and evaluating their position in the industry; researching and analyzing sales options.

MAIN RESPONSIBILITIES:

- Deliver outstanding upscale customer service within the Serenity Spa and on the phone.
- Ability to successfully promote the brand, products and services offered; Knowledge and understanding of all spa services and product lines.
- Upsell client's the appropriate products based off services conducted.
- Promote/sale Serenity brand products and services in order to reach monthly goals in each property
- Monitor Serenity Spa performance and ensure that sales are maximized.
- Responsible for effectively soliciting and becoming familiar with all accounts in his/her market segments.
- He/she is also responsible for prospecting and closing on assigned wellness and specialized tour operator accounts/territory to positively impact hotels revenues.
- Develop and maintain relationships with key clients in order to produce hotel guest room sales and spa/wellness services in the wellness market segments.
- Monitor sales activity to ensure that contracts and proposals go out in a timely matter.
- Effectively communicate to all hotel departments regarding wellness schedules and details pertinent to the effective execution of wellness
- Responsible for development of the hotel -level tactical sales plans specific to the wellness market
- Segment to support overall system-wide plans, strategies.
- Update action plans and financial objectives on a quarterly basis.
- Conducts daily sales calls and arrange site inspection trips to the hotel by clients. As well as presentation to Travel Agents that focus on wellness vacations for their clients.
- Able to provide quick and timely responses, immediate communication to the clients and develop professional long term business relationships.
- Able to support hotels service and relationship strategy, driving customer loyalty by delivering excellence throughout each customer experience.
- In addition to wellness transient and package guests; organize and set up yearly wellness retreats and lecture series as well as day spa group business with the support of Director of Sales and Director of Spa.
- Work closely with Revenue Manager to ensure proposed rate negotiations meet the financial needs of the hotel.
- Responsibly represent the hotel at both internal and external sales activities to increase exposure including solicitation of partnerships with but not limited to local hotels and residences, third party concierge and activity groups, and local businesses.
- Partner with Sales/Event/Catering Managers on new group business prospects, site inspections, bridal experiences, and the development of dynamic group proposals and contracts.
- Make proposals and other external sales presentations to prospective customers to solicit, explain, negotiate, and close hotel and spa sales.
- Utilize discretion and authority to negotiate contracts and commit company with customers and establish agreements with vendors.
- Actively seek opportunities to engage non-contracted groups using Passkey, as well as FIT guests during periods of lower occupancy.
- Collaborate with Director of Spa in order to create, actively improve and update Group Wellness & Activities menu highlighting unique activations to drive engagement and capture.
- Identify opportunities for inhouse guests to buy and book wellness & leisure activities along the guest journey.
- Ensure Group Wellness & Activities menu and inhouse guest offerings remain visible and easily accessible by partnering with Marketing on coordination of collateral and resource needs.
- Oversee sales of Spa Club Membership including marketing, lead generation, contracting, ongoing promotions, and renewals.
- Support in cross department selling of spa through ongoing communication and training and where applicable, internal incentive programs.
- Attend weekly spa and sales departmental meeting and other scheduled meetings to support business operations, e.g., tentative review, lost business review, group-pick up, etc.

REQUIREMENTS:

- High School Diploma or University Degree.
- 1-3 years experience in Sales and brands.
- Previous experience in SPA & Wellness.
- Knowledge in SPA & Wellness.
- Excellent negotiation and problem-solving skills.
- Strong verbal and written communications skills.
- Excellent customer service and sales skills.
- Excellent communication, interpersonal and organizational skills.
- Proficiency in Microsoft Office, CRM, and sales software programs.

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