IT support

4 semanas atrás


Lisboa, Lisboa, Portugal Genpact Tempo inteiro
Job Description - IT Support - Process Associate - Spanish - Remote Portugal (CPG056545)

Inviting applications for the role of IT Support – Process Associate - Spanish – Remote Portugal

We are looking for a colleague with a good level of Portuguese (C1), Spanish (C1) and English (B2) and a passion for finding solutions for customers' tech problems.

Responsibilities

1. Provide support via phone/chat/e-mails, translating them into the appropriate language, depending on customer requirements, as per the service levels agreed in terms of response time, on a priority established by the team leader.
2. Fix IT issues according to the Standard Operating Procedures (SOP) and process trainings and document all cases, with accurate descriptions of all troubleshooting steps followed.
3. Inform the process trainers and the management team whenever the information in an SOP is identified as out-of-date.
4. Provide the right Customer Experience and flag to trainers/management whenever additional support/knowledge is required.
5. Arrange working schedules with colleagues flexibly, according to business needs. Shifts are rotating based on the following: Monday to Sunday split in 5 shifts covering from 00:00 to 24:00.

Requirements

Minimum qualifications:

1. Very good knowledge of Portuguese, Spanish and English Language.
2. Basic understanding of computer systems, mobile devices and other tech products.
3. Good MS Office Suite knowledge (MS Word, MS Excel, Outlook, etc.).
4. Analytical thinking and self-starter.
5. Good interaction skills.
6. Collaborative approach.

Preferred qualifications:

1. Client management expertise.
2. High motivation and ability to learn, eagerness to invest in personal growth.
3. Flexibility to change shifts based on urgent process requirements.

What can we offer?

1. Attractive salary.
2. Stable job offers - employment contract.
3. Work in a multicultural and diverse environment with employees from over 30 countries.
4. Genpact supports language courses, professional trainings and great career development opportunities.
5. Free access to our award-winning learning platform.
6. Benefits such as Private Medical Package, Meal Vouchers or Access to wellness programs.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

#J-18808-Ljbffr

  • Lisboa, Lisboa, Portugal KCS iT Tempo inteiro

    We're on the lookout for a highly skilled IT Support Professional to join our team at KCS IT. As a key player in our consulting company, you'll be responsible for providing exceptional technical assistance to our clients.Job OverviewKCS IT is a leading provider of Information Technology and Services. Our commitment to innovation and talent development has...


  • Lisboa, Lisboa, Portugal Jobbex It Tempo inteiro

    Job Description:About Jobbex ItWe empower people and organizations by matching great talents with great projects. As a key partner, we provide support services for our clients.Job Title: ERP Support SpecialistJob Type: Full-timeJob Summary:As an IT and ERP Support Specialist, you will play a crucial role in ensuring the stability, security, and efficiency of...


  • Lisboa, Lisboa, Portugal KCS iT Tempo inteiro

    We're looking for a highly motivated and organized individual to join our team as an IT Infrastructure Support Professional.Our Commitment to Employee SatisfactionKCS IT prioritizes employee satisfaction and well-being, offering a range of benefits and initiatives to support our team members.Job ResponsibilitiesIn this role, you will be responsible...


  • Lisboa, Lisboa, Portugal Kcs It Tempo inteiro

    Company OverviewKCS IT is a consulting company established in 2008, based in Lisbon, focusing on Information Technology and Services. We create value for clients through Consulting, Outsourcing, Innovation, and Training.\Job DescriptionWe're seeking an exceptional professional to provide application support and ensure seamless functionality of our software...


  • Lisboa, Lisboa, Portugal Kcs It Tempo inteiro

    Company OverviewKCS IT is a consulting company in the field of Information Technology and Services, focused on creating value for our clients through three main areas: Consulting, Outsourcing, Innovation, and Training. Founded in 2008 and based in Lisbon, we have recently expanded to Porto, Leiria, and Azores, with the aim of developing technology for the...

  • IT Consultant

    Há 7 dias


    Lisboa, Lisboa, Portugal KCS iT Tempo inteiro

    About KCS ITKCS IT is a consulting company in the field of Information Technology and Services. We are committed to creating value for our clients through three main areas: Consulting, Outsourcing, Innovation, and Training.Our commitment to talent development is unmistakable in the recent opening of hubs in different locations. We aim to develop technology...

  • IT Consultant

    Há 4 dias


    Lisboa, Lisboa, Portugal KCS iT Tempo inteiro

    Job DescriptionWe're looking for an experienced application support professional with a strong background in AS400 and Cobol. You will be part of a dynamic team working on various projects, providing technical support and ensuring seamless operation of applications.The ideal candidate will have a bachelor's or master's degree in IT, at least 5 years of...


  • Lisboa, Lisboa, Portugal Kcs It Tempo inteiro

    We're looking for the special, unique and amazing YOU@ KCS IT, we look for the ones that stands out, for those that always wants to be better and fight for it, and for those who has the same values that we do: dedication, energy, integrity, transparency, flexibility, trust, honesty, hard work, proactivity, team work.At KCS we stand for equality and value...


  • Lisboa, Lisboa, Portugal KCS iT Tempo inteiro

    We're looking for the special, unique and amazing YOU@ KCS IT, we look for the ones that stands out, for those that always wants to be better and fight for it, and for those who has the same values that we do: dedication, energy, integrity, transparency, flexibility, trust, honesty, hard work, proactivity, team work.At KCS we stand for equality and value...


  • Lisboa, Lisboa, Portugal KCS iT Tempo inteiro

    We're looking for the special, unique and amazing YOU@ KCS IT, we look for the ones that stands out, for those that always wants to be better and fight for it, and for those who has the same values that we do: dedication, energy, integrity, transparency, flexibility, trust, honesty, hard work, proactivity, team work.At KCS we stand for equality and value...


  • Lisboa, Lisboa, Portugal Kcs It Tempo inteiro

    .We're looking for the special, unique and amazing YOU@ KCS IT, we look for the ones that stands out, for those that always wants to be better and fight for it, and for those who has the same values that we do: dedication, energy, integrity, transparency, flexibility, trust, honesty, hard work, proactivity, team work.At KCS we stand for equality and value...

  • It Support

    Há 3 dias


    Lisboa, Lisboa, Portugal Allianz Services Portugal, Lda. Tempo inteiro

    IT Support Key Responsibilities: •Defining and implementing a globally consistent & cost effective IT infrastructure & workplace strategy •Maintain proper IT demand management processes in accordance with global function, foster transparency on IT costs continuously focusing on reducing IT costs •Accountable to ensure all relevant IT security practices...

  • IT Support

    Há 23 horas


    Lisboa, Lisboa, Portugal TN Portugal Tempo inteiro

    Social network you want to login/join with:Key Responsibilities:Defining and implementing a globally consistent & cost effective IT infrastructure & workplace strategyMaintain proper IT demand management processes in accordance with global function, fostering transparency on IT costs continuously focusing on reducing IT costsAccountable to ensure all...


  • Lisboa, Lisboa, Portugal Decskill Tempo inteiro

    Job Description:At Decskill, we're seeking a highly skilled Senior IT Technical Expert to join our team. This role is perfect for an individual who thrives in a fast-paced environment and has a passion for delivering exceptional technical support.About the Role:We are looking for a seasoned professional with advanced technical knowledge to fill this key...

  • Erp Support Specialist

    1 semana atrás


    Lisboa, Lisboa, Portugal Jobbex It Tempo inteiro

    Jobbex, a company that empowers people & organizations by matching great talents togreat projects is looking for the next ERP Support Specialist to support one of our clients.As an IT & ERP Support Specialist, you will play a crucial role in ensuring the stability, security, and efficiency of IT operations.You will provide support for day-to-day IT tasks,...


  • Lisboa, Lisboa, Portugal Jobbex It Tempo inteiro

    1 day ago Be among the first 25 applicantsJobbex, a company that empowers people & organizations by matching great talents to great projects is looking for the next ERP Support Specialist to support one of our clients.As an IT & ERP Support Specialist, you will play a crucial role in ensuring the stability, security, and efficiency of IT operations. You will...


  • Lisboa, Lisboa, Portugal Willis Towers Watson Tempo inteiro

    Company OverviewWillis Towers Watson is a renowned institution with a rich history dating back to 1828. We have been turning risk into opportunity through innovation and resilience. Our legacy spans across various industries, and we continue to drive our vision forward.The OpportunityWe are seeking a highly skilled IT Support L2 analyst who can assess and...


  • Lisboa, Lisboa, Portugal Jobbex It Tempo inteiro

    About Jobbex ItJobbex It is a company that empowers people and organizations by matching great talents with great projects. We are looking for an IT Systems Administrator to support one of our clients.Job OverviewThe IT Systems Administrator will play a crucial role in ensuring the stability, security, and efficiency of IT operations. Key responsibilities...

  • IT Support

    4 semanas atrás


    Lisboa, Lisboa, Portugal TN Portugal Tempo inteiro

    Social network you want to login/join with:IT Support (French market) - Lisbon PNS, LisbonClient: Gi Group SpALocation: Lisbon, PortugalJob Category: OtherEU work permit required: YesJob Reference: 6aa263231e44Job Views: 68Posted: 23.01.2025Expiry Date: 09.03.2025Job Description:One of our clients, a contact center, is recruiting IT support in Lisbon to work...

  • It Support Manager

    2 semanas atrás


    Lisboa, Lisboa, Portugal Inetum Portugal Tempo inteiro

    Job Description Inetum is seeking a highly skilled and experienced IT Support Manager to join our dynamic team.The ideal candidate will have a minimum of 3-5 years of experience in a similar role, specifically in IT Operations, IT Service Delivery, or Service Desk departments, with a proven track record of providing technical support.Key Responsibilities:...