Servicenow Administrator

1 dia atrás

Lisbon, Portugal Adentis Portugal Tempo inteiro

With just over 7 years of experience in the Portuguese market, we share our DNA with more than 200 workers and position our offer according to 3 lines of service:

- Strategy (Outsourcing, NeXel, Team as a Service, Tech Academies);
- R&D (Bootcamps, POC, Tech Lab);
- Nearshore.

In ADENTIS, we focus on PEOPLE. This is our emotional salary:

- Great Work-Life balance;
- Very flexible organizational routine;
- Health benefits (for you and your family);
- Team Building activities;
- Over 300 protocols to offer you great discounts in different areas;
- Continuous professional development sponsored by our Training and Certification Department;
- Regular feedback on your performance through a personalized plan;
- Comprehensive career plan and progression involving assertive performance reviews.

Responsibilities:

- Configure and administer the ServiceNow platform, ensuring performance, stability, and functionality
- Implement and maintain modules such as Incident, Problem, Change, CMDB, Knowledge, and Service Catalog
- Automate workflows and develop scripts using JavaScript and Flow Designer
- Manage user access, roles, and groups in compliance with security best practices
- Monitor system health, perform upgrades, and apply patches
- Support integrations with other tools and platforms via REST/SOAP APIs
- Collaborate with stakeholders to gather requirements and translate them into effective ServiceNow solutions
- Document configurations and update internal knowledge base

You must have:

- Proven experience as a ServiceNow Administrator, with hands-on knowledge across core ITSM modules
- Proficiency in scripting (JavaScript) and workflow automation within the platform
- Experience with platform integrations using APIs (REST/SOAP)
- Familiarity with ServiceNow CMDB, Discovery, and Service Catalog
- Understanding of ITIL principles and how they apply within ServiceNow
- Experience with system upgrades and instance cloning
- Excellent problem-solving skills and attention to detail
- Strong communication skills and ability to interact with technical and non-technical stakeholders
- ServiceNow Certified System Administrator (mandatory); additional certifications are a plus
- European Union Citizenship or Portuguese Working Visa / Portuguese Residency
- Availability to go to the office, once or twice per week

If you want to be part of a real People First organization, join us Send your CV to andre.lago@adentis.pt

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