IT Production Support AS/400

Há 2 dias

lisboa, Portugal act digital Tempo inteiro

Job Description:

Part of APS (Application Production Support) team, the position handles IT Production Support on AS/400 activities. Candidate will play a major role in handling Incidents, BAU service requests, Infra Maintenance activities.

Main Tasks:

- Provide L1/L2 support to application, system and batch related issues on the respective AS400 [ primary] , Unix/Windows [secondary] environments used by the different domains in Wealth Management
- Monitor Production batches and infra components.
- Ensure batch related issues are attended and resolved on time
- Escalate timely to Head of APS on possible risks, escalation matters and management issues
- Adhere to Service Level objective target and roadmap.
- Review and create application Support knowledge articles.
- Ensuring that all production deliverables are aligned with bank standards and best practices.
- Identify and propose automation wherever possible to improve system availability, productivity, and performance

Technical Skills:

- AS400 and Unix troubleshooting skills
- Strong knowledge on SQL queries, data analysis
- Familiar with Production support tools like ServiceNow and JIRA is a plus
- Core Banking (Olympic / Transact / others)
- ITIL

Language Skills:

- English

Soft Skills:

- Strong critical thinker with problem solving approach.
- Excellent verbal and written communication skills
- Willingness to continually update and enhance skills
- High level of persistence, can-do attitude & pro-activeness

Complementary information:

- Total 7+ years of IT experience working in IT infrastructure and application support with good mix of experience as given
- At least 3+ years of support experience on AS400 technologies (DB2/400, CL/400, SQL/400, RPG & RPGLE, COBOL/400)
- Good technical knowledge on AS400 Subsystem, Job Description, Job Queue, Job Logs, Journal, Objects, etc
- Good knowledge of CL/400 and OS/400 commands
- Knowledge on SQL/400 and other AS400 utilities
- Knowledge on any Job Scheduling system
- Basic understanding of BRMS (backup, recovery and media services)
- Experience on AS400 RPGLE and COBOL/400 development

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