Production Support AS/400
Há 16 horas
Job Description:
Part of Wealth Management APS (Application Production Support), the position handles IT Production Support on AS/400 activities. Candidate will play a major role in handling Incidents, BAU service requests, Infra Maintenance activities.
Main Tasks:
• Provide L1/L2 support to application, system and batch related issues on the respective AS400 [ primary] , Unix/Windows [secondary] environments used by the different domains in Wealth Management
• Monitor Production batches and infra components.
• Ensure batch related issues are attended and resolved on time
• Escalate timely to Head of APS on possible risks, escalation matters and management issues
• Adhere to Service Level objective target and roadmap.
• Review and create application Support knowledge articles.
• Ensuring that all production deliverables are aligned with bank standards and best practices.
• Identify and propose automation wherever possible to improve system availability, productivity, and performance
Technical Skills:
• AS400 and Unix troubleshooting skills
• Strong knowledge on SQL queries, data analysis
• Familiar with Production support tools like ServiceNow and JIRA is a plus
• Core Banking (Olympic / Transact / others)
• ITIL Language Skills:
• English – Expert
Soft Skills:
• Strong critical thinker with problem solving approach.
• Excellent verbal and written communication skills
• Willingness to continually update and enhance skills
• High level of persistence, can-do attitude & pro-activeness
Complementary information:
• Total 7+ years of IT experience working in IT infrastructure and application support with good mix of experience as given
• At least 3+ years of support experience on AS400 technologies (DB2/400, CL/400, SQL/400, RPG & RPGLE, COBOL/400)
• Good technical knowledge on AS400 Subsystem, Job Description, Job Queue, Job Logs, Journal, Objects, etc
• Good knowledge of CL/400 and OS/400 commands
• Knowledge on SQL/400 and other AS400 utilities
• Knowledge on any Job Scheduling system
• Basic understanding of BRMS (backup, recovery and media services)
• Experience on AS400 RPGLE and COBOL/400 development
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