Application Production Support

Há 6 dias


Lisboa, Lisboa, Portugal act digital Tempo inteiro

We are looking for an experienced Application Production Support (APS) professional to join a Wealth Management IT team, providing IT Production Support on AS/400 environments.

This role is strongly focused on Run & Operations, handling incidents, BAU service requests, batch monitoring, and infrastructure maintenance in business-critical systems.

Key Responsibilities

Production Support & Operations

  • Provide L1/L2 production support for application, system, and batch-related issues
  • AS/400 (primary)
  • Unix / Windows (secondary)
  • Monitor production batches and infrastructure components
  • Ensure batch incidents are identified, analyzed, and resolved within agreed timelines
  • Escalate risks, major incidents, and operational issues to APS leadership
  • Ensure adherence to Service Level Objectives (SLOs) and operational roadmaps
  • Ensure all production activities comply with IT standards and best practices

Continuous Improvement & Knowledge

  • Create, review, and maintain Application Support knowledge articles
  • Identify and propose automation opportunities to improve availability, performance, and productivity
  • Contribute to stability and resilience of production environments

Required Skills & Experience

Technical Skills

  • Strong AS/400 troubleshooting skills
  • Solid knowledge of:
  • DB2/400, CL/400, SQL/400
  • RPG / RPGLE, COBOL/400
  • AS/400 subsystems, job queues, job logs, journals, objects
  • Experience with Unix / Windows environments
  • Strong SQL querying and data analysis skills
  • Familiarity with job scheduling systems
  • Basic understanding of BRMS (backup, recovery, media services)
  • Experience with ServiceNow and JIRA is a plus
  • Knowledge of Core Banking systems (Olympic, Transact, or similar) is a strong plus
  • Understanding of ITIL processes

Profile

  • Strong problem solver with a production mindset
  • Calm and structured in high-pressure situations
  • Proactive, resilient, and continuously improving
  • Team player with strong communication skills

Experience

  • 7+ years of overall IT experience in infrastructure and application support
  • 3+ years of hands-on AS/400 support experience

Onsite Position (100% in office)



  • Lisboa, Lisboa, Portugal Inetum Tempo inteiro

    Company Description Inetum is a leading global IT services company, dedicated to providing innovative solutions to our clients. We are committed to fostering a dynamic, inclusive work environment where creativity and collaboration thrive. We have a presence in 19 countries and more than 28,000 employees worldwide. If you are looking for a dynamic,...


  • Lisboa, Lisboa, Portugal Inetum Tempo inteiro

    Company Description Inetum is a leading global IT services company, dedicated to providing innovative solutions to our clients. We are committed to fostering a dynamic, inclusive work environment where creativity and collaboration thrive. We have a presence in 19 countries and more than 28,000 employees worldwide.If you are looking for a dynamic, innovative...


  • Lisboa, Lisboa, Portugal Inetum Tempo inteiro

    Company Description Inetum is a leading global IT services company, dedicated to providing innovative solutions to our clients. We are committed to fostering a dynamic, inclusive work environment where creativity and collaboration thrive. We have a presence in 19 countries and more than 28,000 employees worldwide.If you are looking for a dynamic, innovative...


  • Lisboa, Lisboa, Portugal Decskill Tempo inteiro

    Decskill, founded in 2014 as an IT Consulting Company, places paramount importance on its greatest asset: its people. Our main mission is to deliver value through knowledge and talent, and we achieve this by fostering a culture of excellence and investing in the development and well-being of our people. With over 600 dedicated professionals and offices in...


  • Lisboa, Lisboa, Portugal HN Services Portugal Tempo inteiro

    We're looking for a IT Production – Application Production Support (Lisbon)Who We're Looking For:Professional Experience & Technical Skills:Ensure service availability and follow-up of production requests for our business;Collaborate closely with Infrastructure teams (Servers, Storage, Network, Middleware, Monitoring, Automation, etc.);Partner with APS...


  • Lisboa, Lisboa, Portugal act digital Tempo inteiro

    Job description:The goal of the Application Support team is to ensure an effective and responsive first and second level of support for all the applications under its scope. The candidate will provide application support within the Banking and Financing Services area for the IT DIGITAL team. Will be dedicated to Data applications, so some knowledge in ETL...


  • Lisboa, Lisboa, Portugal Axians Portugal Tempo inteiro

    At Axians, we value talent, not labels.We believe in a culture of inclusion, where everyone has a place and all applications are considered based on merit, without discrimination.This is your opportunity to join an international group with a project that needs you to help meet the challenges of digital transformation.THE ROLEWe are looking for a #TechTalent...


  • Lisboa, Lisboa, Portugal Inetum Tempo inteiro

    Company Description A Inetum é uma empresa líder global em serviços de TI, dedicada a fornecer soluções inovadoras aos nossos clientes. Estamos comprometidos em promover um ambiente de trabalho dinâmico, inclusivo e que preza pela diversidade, onde a criatividade e a colaboração prosperem. Estamos presentes em 19 países e somos mais de...


  • Lisboa, Lisboa, Portugal Inetum Tempo inteiro

    Company DescriptionAInetumé uma empresa líder global em serviços de TI, dedicada a fornecer soluções inovadoras aos nossos clientes. Estamos comprometidos em promover um ambiente de trabalho dinâmico, inclusivo e que preza pela diversidade, onde a criatividade e a colaboração prosperem. Estamos presentes em 19 países e somos mais de colaboradores no...


  • Lisboa, Lisboa, Portugal Inetum Portugal Tempo inteiro

    Company Description Inetum is a European leader in digital services. Inetum's team of 28,000 consultants and specialists strive every day to make a digital impact for businesses, public sector entities and society. Inetum's solutions aim at contributing to its clients' performance and innovation as well as the common good.Present in 19 countries with a dense...