Application Production Support

Há 5 dias


Lisboa, Lisboa, Portugal act digital Tempo inteiro

We are looking for an experienced Application Production Support (APS) professional to join a Wealth Management IT team, providing IT Production Support on AS/400 environments.

This role is strongly focused on Run & Operations, handling incidents, BAU service requests, batch monitoring, and infrastructure maintenance in business-critical systems.

Key Responsibilities

Production Support & Operations

  • Provide L1/L2 production support for application, system, and batch-related issues
  • AS/400 (primary)
  • Unix / Windows (secondary)
  • Monitor production batches and infrastructure components
  • Ensure batch incidents are identified, analyzed, and resolved within agreed timelines
  • Escalate risks, major incidents, and operational issues to APS leadership
  • Ensure adherence to Service Level Objectives (SLOs) and operational roadmaps
  • Ensure all production activities comply with IT standards and best practices

Continuous Improvement & Knowledge

  • Create, review, and maintain Application Support knowledge articles
  • Identify and propose automation opportunities to improve availability, performance, and productivity
  • Contribute to stability and resilience of production environments

Required Skills & Experience

Technical Skills

  • Strong AS/400 troubleshooting skills
  • Solid knowledge of:
  • DB2/400, CL/400, SQL/400
  • RPG / RPGLE, COBOL/400
  • AS/400 subsystems, job queues, job logs, journals, objects
  • Experience with Unix / Windows environments
  • Strong SQL querying and data analysis skills
  • Familiarity with job scheduling systems
  • Basic understanding of BRMS (backup, recovery, media services)
  • Experience with ServiceNow and JIRA is a plus
  • Knowledge of Core Banking systems (Olympic, Transact, or similar) is a strong plus
  • Understanding of ITIL processes

Profile

  • Strong problem solver with a production mindset
  • Calm and structured in high-pressure situations
  • Proactive, resilient, and continuously improving
  • Team player with strong communication skills

Experience

  • 7+ years of overall IT experience in infrastructure and application support
  • 3+ years of hands-on AS/400 support experience

Onsite Position (100% in office)



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