Application Production Support
Há 6 dias
We are looking for an experienced Application Production Support (APS) professional to join a Wealth Management IT team, providing IT Production Support on AS/400 environments.
This role is strongly focused on Run & Operations, handling incidents, BAU service requests, batch monitoring, and infrastructure maintenance in business-critical systems.
Key Responsibilities
Production Support & Operations
- Provide L1/L2 production support for application, system, and batch-related issues
- AS/400 (primary)
- Unix / Windows (secondary)
- Monitor production batches and infrastructure components
- Ensure batch incidents are identified, analyzed, and resolved within agreed timelines
- Escalate risks, major incidents, and operational issues to APS leadership
- Ensure adherence to Service Level Objectives (SLOs) and operational roadmaps
- Ensure all production activities comply with IT standards and best practices
Continuous Improvement & Knowledge
- Create, review, and maintain Application Support knowledge articles
- Identify and propose automation opportunities to improve availability, performance, and productivity
- Contribute to stability and resilience of production environments
Required Skills & Experience
Technical Skills
- Strong AS/400 troubleshooting skills
- Solid knowledge of:
- DB2/400, CL/400, SQL/400
- RPG / RPGLE, COBOL/400
- AS/400 subsystems, job queues, job logs, journals, objects
- Experience with Unix / Windows environments
- Strong SQL querying and data analysis skills
- Familiarity with job scheduling systems
- Basic understanding of BRMS (backup, recovery, media services)
- Experience with ServiceNow and JIRA is a plus
- Knowledge of Core Banking systems (Olympic, Transact, or similar) is a strong plus
- Understanding of ITIL processes
Profile
- Strong problem solver with a production mindset
- Calm and structured in high-pressure situations
- Proactive, resilient, and continuously improving
- Team player with strong communication skills
Experience
- 7+ years of overall IT experience in infrastructure and application support
- 3+ years of hands-on AS/400 support experience
Onsite Position (100% in office)
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