Application Production Support

Decskill, founded in 2014 as an IT Consulting Company, places paramount importance on its greatest asset: its people. Our main mission is to deliver value through knowledge and talent, and we achieve this by fostering a culture of excellence and investing in the development and well-being of our people. With over 600 dedicated professionals and offices in Lisbon, Porto, Madrid, and Luxembourg, Decskill operates across three core areas:

• DECSKILL TALENT
  : We believe that our people are key to our success. Through Decskill Talent, we empower our team to embrace the digital transformation challenges of our clients. We collaborate with clients to drive innovation, ensuring project success and business growth.
• DECSKILL BOOST
  : Equipping our team with the latest tools and methodologies, we optimize Time-to-Market and deliver innovative solutions exceeding client expectations.
• DECSKILL CONNECT
  : Our team collaborates closely with clients to implement and manage IT infrastructures that generate long-term value.

At Decskill, we believe that by nurturing and empowering our people to confront the challenges of digital transformation, we create value not only for our clients but also for our entire ecosystem, fostering a digital community dedicated to growth and progress.

We are searching for a
Application Production Support

Responsibilities
:

• Support the business in their IT needs and understand the business workflows and scenarios.
• Provide business, team members and other project/task partnering teams' updates on the issue/task/project.
• Understand the underlying issue and the associated patch fix/release and identify systemic issue.
• Contribute towards better post-release checkouts.
• Improving day to day tasks by writing scripts and automate tasks that are procedure oriented
• Managing Incidents, crisis calls, communications and ensure optimal resolution of incidents within SLAS in place.
• Monitoring the application status.
• Monitoring the infrastructure server resources
• Replying and taking in charge the incoming phone calls or ITSM support/incident tickets
• Tracking all the incoming requests on the ticketing system
• Updating the progress of the execution of all tasks in the ticketing tools
• Assessing the priority of the incoming requests involving the key people who might be helpful define it
• Performing the analysis, planning all technical tasks required and executing them
• Defining tactical solutions to resume processes as quick as possible
• Contributing to find out the incident root cause
• Engaging the proper escalation path for all situations
• Adopting the global and departmental guidelines, IT best practices and IT Security recommendations
• Guaranteeing the on-call availability during the required time windows or at the weekend for extraordinary activities
• Acting as the first point of contact for all tasks/enquiry related to production
• Managing the communication with internal end-users and external clients for the topics in-scope
• In addition to the daily application support activity, the Application Support team contributes to the definition of non-functional requirements that a new application must respect before going in production. Moreover, it participates in the definition and implementation of projects to reduce support activity needed on critical systems

Requirements:

• Knowledge and experience with RedHat Linux // Good IT infrastructure knowledge (capacity to request infra construction/support L3)
• Application Performance Monitor (Dynatrace preferable)
• Cloud Experience Kubernetes e cloud managed services (AWS, Azure or IBM Cloud), middleware (VIP, WAF, RDBMS, NoSQL, File Storage)
• Knowledge and experience with Database / Oracle Exadata /// ETL ( IBM DATA STAGE )
• Experience in Continuous Delivery context, Industrialization/automatization od deliveries, deployments, rollbacks.

If you're interested in this job, please send your CV to or with reference "SysAdmin".

Thank You

Decskill is committed to equality and non-discrimination with all our talents. We recruit and promote talent, based on diversity and inclusion, regardless of age, gender, ethnicity, race, nationality or any other form of discrimination incompatible with the dignity of the human being