Channel Enablement Specialist
3 semanas atrás
We're looking for a channel enablement specialist to join us in our Lisbon Office and further uplift our customer operations department. We are looking for an individual with a prior focus on content creation with strong cross-functional experience collaborating with other organisations to ensure alignment. You will thrive in this role if you have the ability to identify, create, train, and measure effectiveness for partners and internal audiences while ensuring compliance with partner programs, policies, processes, and contracts. If you are someone who excels at conducting root cause analysis on systems and processes to identify opportunities for improvement, implement solutions, and measure success, we would love to meet you
Your new adventure
- Work collaboratively with a team to run a best-in-class partner enablement program for solution providers while ensuring compliance with partner programs, policies, processes, and contracts.
- Enable our solution providers to understand, position, sell, support, and integrate our products into customer solutions.
- Deliver a strong enablement program for internal team members, including onboarding of new joiners and ongoing team education (e.g., product, policy, and process updates).
- Contribute ideas to the development of partner program frameworks, policies, processes, and tools that best drive Pipedrive's channel strategy.
- Manage the implementation of improvement opportunities in partner program frameworks, policies, processes, and tools that best drive Pipedrive's channel strategy.
- Build processes to improve the partner and/or internal channel sales team experience, efficiency, and effectiveness. Implement these processes by having a deep understanding of the program frameworks and tools.
- Manage system processes to ensure compliance.
- Provide ongoing support to channel partners, answering questions and addressing concerns to ensure their success.
- Collaborate with our partner marketing team to ensure quality partner resources for marketing, including collateral, co-marketing, events, and tools.
- Coordinate the engagement of sales, customer success, support, technical, and management resources to meet partner performance objectives and partner expectations.
- Coordinate and host regular partner webinars to share quarterly updates.
- Identify partner needs for additional training and develop a webinar cadence to meet those needs.
Does this sound like you?
- Minimum 2 years of experience in a relevant field.
- Strong experience with CRM tools (experience with Pipedrive is a plus).
- Strong communication and interpersonal skills, with the ability to work effectively across teams (sales, marketing, product development).
- Ability to analyse data to measure the effectiveness of enablement programs and design action points based on insights.
- Ability to create and deliver training content for diverse audiences, including the creation of the content structure.
- Ability to work in a fast-paced environment, manage priorities, and maintain strong time management and organisational skills.
- Comfortable with calling attention to roadblocks and providing solutions.
- Some familiarity with sales processes, lead generation, and customer engagement.
- Understanding the role of channel partners in the sales ecosystem.
- Understanding of processes related to partner onboarding and ongoing management.
- Basic sales and marketing collateral development skills.
- Some understanding of root cause analysis and problem-solving techniques.
- Some comfort with understanding the micro and macro impact of projects managed.
- Basic project management skills.
- Ability to design and present processes, keeping various different stakeholders in mind.
Why Pipedrive?
- A value-driven work environment where people come first.
- A lively bunch of colleagues from over 50 different countries, with offices in Lisbon, Tallinn, Tartu, Prague, London, Dublin, New York, Florida, Riga and Berlin.
- A team serious about getting things done while not taking ourselves too seriously.
- A world-class working environment full of the usual nice perks and some more.
- Freedom to execute your ideas with a passionate and motivated team supporting you.
- Flexible working hours as long as you're there for your team members.
- Lots of room for personal and career development, with internal and external training opportunities.
- Competitive salary including all the benefits you'd expect from a great employer (annual bonus system, health insurance, meal allowance, flexible benefits – you can choose whether to use the credit on parking, a public transport card, technology, etc.).
Pipedrive is an equal opportunity employer. We encourage diversity in the workplace regardless of age, gender, race, religion, disability, sexual orientation, gender identity or veteran status. Please note that for this role we're currently unable to offer relocation assistance or visa sponsorship. #LI-ME1 #LI-Hybrid
If this is something for you, send us your resume (in English) or a link to your LinkedIn profile and please add why we should pay extra attention to your application.
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