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Key Account Manager
4 semanas atrás
At Devoteam, we believe that technology with strong human values can actively drive change for the better. Discover how Tech for People unlocks the future, creating a positive impact on the people and the world around us. We are a global leading player in Digital Transformation for leading organisations across EMEA, with a revenue of €1B. We believe in transforming technology to create value for our clients, partners and employees in a world where technology is developed for people. We are proud of our culture, our diverse environment and our commitment to #TechforPeople.
Key Account Manager – Financial Services
Responsibilities
- Establish and maintain trusted relationships with key clients, acting as their primary point of contact and ensuring their long‑term satisfaction.
- Develop a deep understanding of client needs, goals, and challenges, anticipating their requirements and proposing tailored solutions.
- Identify and develop new business opportunities with existing clients, expanding the service portfolio and increasing account profitability.
- Collaborate with internal teams (sales, marketing, delivery) to develop compelling proposals and ensure the delivery of effective solutions.
- Manage a portfolio of key clients, overseeing project progress, ensuring adherence to deadlines and budgets, and maximising delivered value.
- Monitor account performance, analyse key metrics, and implement measures to improve performance and profitability.
- Ensure effective communication between clients and internal teams, resolving issues and guaranteeing client satisfaction.
- Negotiate contracts and commercial agreements with clients.
- Stay abreast of market trends and client needs.
- Represent the company at industry events and conferences.
- Contribute to the development of sales and marketing strategies.
Qualifications
- A bachelor's degree in business, engineering, marketing, sales, or a related field.
- Proven experience in sales, account management or a related field (5 years minimum).
- Experience and networking in the Financial Services Industry.
- Strong problem‑solving skills to address client issues and challenges effectively.
- Strategic thinking and the ability to develop and execute account plans to achieve objectives.
- Experience in the IT sector in which the company operates can be a significant advantage.
- Proficiency in sales techniques, including negotiation, closing deals, and upselling or cross‑selling products/services.
- Exceptional relationship‑building and interpersonal skills to establish and maintain strong client relationships.
- Ability to adapt to changing market conditions, client needs, and internal processes.
- Capability to speak, understand, read and write English at a professional level.
Additional Information
The Devoteam Group works for equal opportunities, promoting its employees based on merit and actively fights against all forms of discrimination. Diversity contributes to the creativity, dynamism and excellence of our organization. All of our vacancies are open to people with disabilities.
Seniority level
Mid‑Senior level
Employment type
Full‑time
Industries
IT Services and IT Consulting
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