German-speaking Concierge Team Lead

2 semanas atrás

Lisboa, Portugal Blu Selection Tempo inteiro

Join a global leader in premium concierge and loyalty services, supporting exclusive cardholders with high‑touch, personalised assistance. As a German‑speaking Concierge Team Lead, you’ll guide a newly built team delivering exceptional lifestyle, travel, and event support through phone, email, and messaging channels. This role is ideal for someone who thrives in a refined service environment, enjoys problem‑solving, and can coach others to deliver a consistently outstanding client experience.

Start date: Early January 2026.

Your Responsibilities

- Lead, coach, and develop a team of German‑speaking Concierge Advisors.

- Monitor performance, service quality, and customer satisfaction across all channels.

- Support complex or escalated client requests, ensuring a proactive and solution‑driven approach.

- Coordinate daily operations, including workload distribution and adherence to service standards.

- Foster a culture of reliability, discretion, and high‑end customer care.

- Ensure accurate handling of requests within the ticketing system.

- Collaborate with management to refine processes and maintain excellence in a newly established team.

Your Profile

- Native‑level German, with excellent written and spoken communication.

- French is a plus.

- Previous experience in team leadership or senior advisor roles, ideally in luxury service, hospitality, travel, concierge, or customer care.

- Strong organisational skills and the ability to manage complex requests.

- Empathy, adaptability, and a genuine passion for service.

- Comfortable working in a dynamic environment and guiding a team through ramp‑up phases.

- Based in Lisbon or willing to relocate (no relocation offered)

Work Conditions

- Permanent contract (CDI) with a 3‑month probation period.

- 40h/week, Monday to Saturday, between 7:00–21:00 (rotating shifts).

- Modern office with a growing team of around 90 colleagues.
Hybrid work after 3 months.

- Competative salary + bonus + mealcard and transportation allowance.

- Full private health insurance after 6 months, including dental and optical options.

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