German-speaking Concierge Team Lead

Há 6 dias

Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro
Company Description

Join a global leader in premium concierge and loyalty services, supporting exclusive cardholders with high-touch, personalised assistance. As a German-speaking Concierge Team Lead, you'll guide a newly built team delivering exceptional lifestyle, travel, and event support through phone, email, and messaging channels. This role is ideal for someone who thrives in a refined service environment, enjoys problem-solving, and can coach others to deliver a consistently outstanding client experience.

 

Start date: ASAP to March

Your Responsibilities

  • Lead, coach, and develop a team of German-speaking Concierge Advisors.

  • Monitor performance, service quality, and customer satisfaction across all channels.

  • Support complex or escalated client requests, ensuring a proactive and solution-driven approach.

  • Coordinate daily operations, including workload distribution and adherence to service standards.

  • Foster a culture of reliability, discretion, and high-end customer care.

  • Ensure accurate handling of requests within the ticketing system.

  • Collaborate with management to refine processes and maintain excellence in a newly established team.

Job Description

Your Profile

  • Native-level German, with excellent written and spoken communication.

  • French is a plus.

  • Previous experience in team leadership or senior advisor roles, ideally in luxury service, hospitality, travel, concierge, or customer care.

  • Strong organisational skills and the ability to manage complex requests.

  • Empathy, adaptability, and a genuine passion for service.

  • Comfortable working in a dynamic environment and guiding a team through ramp-up phases.

  • Based in Lisbon or willing to relocate (no relocation offered)

Qualifications

Work Conditions

  • Permanent contract (CDI) with a 3-month probation period.

  • 40h/week, Monday to Saturday, between 7:00–21:00 (rotating shifts).

  • Modern office with a growing team of around 90 colleagues.

    Hybrid work after 3 months.

  • Competative salary + bonus + mealcard and transportation allowance.

  • Full private health insurance after 6 months, including dental and optical options.

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