EKIP Application Support

Há 6 dias

Lisboa, Portugal act digital Tempo inteiro

IT Recruiter @act digital | MSc Social and Organizational Psychology

We are looking for an Application Support Consultant (L2) with strong functional knowledge of EKIP, to join a second‑level support team focused on business‑critical leasing applications.

This role sits between IT and business, ensuring application stability, efficient incident resolution, and high‑quality support to end users in an international environment.

Key Responsibilities

- Provide second‑level (L2) application support for the EKIP platform

- Analyze and resolve functional and technical incidents related to leasing processes

- Support end users and business teams, mainly in a French‑speaking context

- Manage and analyze leasing contracts within the application

- Collaborate with L3 / development teams when escalation is required

- Contribute to application stability and continuous improvement

Required Skills & Experience

- Professional proficiency in French (mandatory)

- Solid knowledge of leasing products

- Experience in contract management

- Background in application technical/functional support

- Strong analytical and problem‑solving skills

- Ability to communicate effectively with business and IT stakeholders

Hybrid work: 2/3x in the office in Lisbon

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Consulting, IT Services and IT Consulting, Banking, and Investment Banking

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