Support Engineer | Digital Signage

2 semanas atrás

Maia, Portugal Nonius Tempo inteiro

Customer Success Engineer | Digital Signage

Join to apply for the Customer Success Engineer | Digital Signage role at Nonius.

Company Overview: Nonius is a leading provider of Guest Technology Solutions for the hospitality industry, serving over 500,000 hotel rooms worldwide. Our solutions include cloud and edge computing, AI, IoT, networking, and digital guest experiences, helping hotels and other industries enhance their operations and guest satisfaction. We also serve healthcare, maritime, and co-living spaces, partnering with companies like Samsung, LG, Google, and Apple.

Job Description: We are seeking a Customer Success Engineer to support clients using our Digital Signage solutions throughout their lifecycle. Responsibilities include project setup, content coordination, screen configuration, onboarding, support ticket resolution, usage tracking, and reporting.

This role requires full-time on-site work at our office in Maia, Portugal.

Responsibilities:

1. Project Deployment: Lead client onboarding and implementation, including scoping, designing, configuring solutions, managing content, and quality assurance.
2. Customer Enablement: Provide training and documentation for clients and partners.
3. Product Adoption: Monitor performance metrics, deliver ROI reports, and optimize platform usage.
4. Account Growth: Identify upselling and cross-selling opportunities.
5. Client Support: Manage support tickets, escalate issues, and monitor system health.
6. Relationship Management: Maintain client relationships, handle renewals, and gather feedback.

Minimum Requirements:

- Degree in Informatics, Electronics, or equivalent experience
- Customer service experience
- Fluent in English (spoken and written)
- Interest in technology
- Empathy and customer expectation management skills
- Creative, resourceful, detail-oriented, organized

Preferred Skills:

- Knowledge of IPTV protocols and technologies
- Linux command line familiarity
- Scripting languages
- Experience in similar roles

Benefits:

- Collaborative and open culture with smart colleagues
- Responsibility and autonomy in your role
- International exposure
- Career growth in a fast-paced tech environment
- Impacting the experience of millions of travelers worldwide

Additional Details:

- Seniority level: Entry level
- Employment type: Full-time
- Job function: Management and Manufacturing
- Industries: IT Services and IT Consulting

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