Senior Fulfilment Excellence Manager

1 semana atrás

Lisboa, Lisboa, Portugal GrabJobs Tempo inteiro
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Senior Fulfilment Excellence Manager, Lisboa

Client:

Emma – The Sleep Company

Location:

Lisboa, Portugal

Job Category:

Other

-$0-0/monthly

EU work permit required:

Yes

Job Views:

6

Posted:

16.03.2025

Expiry Date:

30.04.2025

Job Description:

Ready to lead, disrupt and reinvent the sleep industry?

We are Emma – The Sleep Company. Created in 2013, we are now the world's largest D2C sleep brand, available in over 30 countries and recommended by many consumer associations in EMEA, APAC, and the Americas. We're pushing the boundaries of technology to transform the world of sleep and we want your help to pull it off.

We're a highly ambitious, hard-working team that pushes you to produce your best work yet. We focus on how we approach problems, we chase growth, and set ambitious goals. Want your ideas to have an impact and your career to grow? Then Emma is the right place for you.

What you'll do:

- Lead cost transparency initiatives for all accounts across the EU Fulfilment teams and steer its efficiency;
- Monitor logistic costs, operational KPIs, and support the annual budgeting process;
- Design roadmaps to develop key processes, analyze its gaps and pain points, define initiatives to improve them while ensuring its scalability and business sustainability and profitability;
- Steer the process improvement initiatives with the relevant interdisciplinary teams and ensure a high quality of results;
- For processes to be performed in our systems, you'll collect user stories with (internal) customers, supporting on its discovery of their OPS customers' needs, and partly also supporting the technical solution design.
- Create transparency of processes by continuously quantifying their performance based on KPIs;
- Support the development and establishment of standards and best practices;
- Cooperate with a broad group of stakeholders within and also outside of Operations (incl. for example Finance, Data, etc.) and align them towards the optimization of our processes.
- Build and share process knowledge, hence enabling stakeholders to adhere to the new standards.

Who we are looking for:

- You have a degree in Finance, Business Administration, Engineering, Logistics or a related field;
- You have relevant working experience with controlling and/or logistics, experience in process management, invoice control and project management;
- You consider multiple aspects when making business-relevant, pragmatic decisions, balancing customer centricity and business requirements;
- You are a self-starter and can work independently and have a problem-solving mindset;
- You are a strategist: you enjoy creating a vision and thinking long term to bring our processes to the next level
- You are a structured thinker: you enjoy analyzing problems, can draw meaningful insights from data, and derive the meaningful conclusions;
- You are a People's person: you enjoy engaging with & winning over different people across the company.

What we offer:

- Discounts on our top-notch products;
- Health insurance, including dentist;
- 24 days holidays/year +1 day/year at Emma (máx. 29 days);
- Pet-friendly environment, where you can bring your furry desk buddy;
- The opportunity to collaborate with multinational teams;
- Exciting events that aren't just team-building exercises but opportunities to create epic memories;
- All the tools you need to grow and ownership from the beginning.

Become an Emmie

Emma is transforming the world of sleep - and we want the highest-performing people to help us pull it off. We want you. But only if you're willing to go all in. Only if you're willing to question, disrupt, innovate, and create from the ground up.

We proudly celebrate diversity. We are an equal-opportunity employer committed to promoting inclusion in our workplace. We consider all qualified applicants for employment without regard to race, ethnic origin, religion or belief, gender, gender identity or expression, sexual orientation, national origin, disability, or age.

Our aim is to get back to you in a couple of days, however, we are currently receiving a large number of applications and this might lead to a delay in the process. We will get back to you as soon as possible

#J-18808-Ljbffr

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