Fulfilment Excellence Leader

Há 5 dias


Lisboa, Lisboa, Portugal TN Portugal Tempo inteiro

At Emma, we are pushing the boundaries of technology to transform the world of sleep.

About the Role

This Senior Fulfilment Excellence Manager position plays a vital role in leading our cost transparency initiatives across the EU Fulfilment teams and ensuring their efficiency.

Responsibilities include monitoring logistic costs, operational KPIs, and supporting the annual budgeting process.

You will design roadmaps to develop key processes, analyze their gaps and pain points, define initiatives to improve them while ensuring scalability and business sustainability.

A high-quality results focus is required to steer the process improvement initiatives with interdisciplinary teams.

  1. Create transparency of processes by continuously quantifying performance based on KPIs.
  2. Support the development and establishment of standards and best practices.
  3. Cooperate with stakeholders within and outside Operations, aligning towards optimization of our processes.


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