HR Specialist

Há 6 dias


Lisboa, Lisboa, Portugal TN Portugal Tempo inteiro
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WTW is an award-winning advisory, broking and solutions company that helps clients around the world turn risk into a path for growth.
From the Titanic ship in 1912 to The Moon Buggy in 1971, WTW has a richness in insurance history dating back to 1828.

Our WTW Regional Delivery Hub based in the heart of Lisbon encompasses a 175 strong global team that delivers operational excellence through innovation and streamlined solutions every single day.

The Opportunity

The Human Resources team is one of the six corporate functions within WTW globally. It is made up of Talent Advisory, Integrated Service Delivery, and Centers of Expertise (COE).

Integrated Service Delivery delivers Human Resources services via a combination of global systems and processes through Global Operations and Regional Delivery teams made up of generalists, employee relations, recruitment, and administrative services.

As the HR Specialist, you will be responsible for providing HR services, administrative support, and expertise to the Region's HR Function and to business stakeholders. The successful candidate will have a strong track record of expertise and experience in HR processes, administration, and systems.

HR services

1. Responsibility for providing day-to-day support and guidance to the HR Services team
2. Carry out HR operational tasks including effective Human Resources administration service relating to the employment lifecycle, preparing and amending where necessary HR documents, and employment contracts.
3. Provide day-to-day advice to Line Managers and Employees on general HR-related queries and requests.
4. Monitor the case management system (ServiceNow) and ticket assignment to relevant stakeholders.
5. Develop and maintain strong working relationships with Regional HR delivery teams and other key stakeholders.
6. Participate in ad-hoc projects as and when required.

HR Database

1. Complete and maintain data in all HR Systems (Oracle HCM, Talent Acquisition Cloud, ServiceNow); organize, maintain, and update internal databases of relevant employee information.
2. Ensure the HR Database accurately reflects current staff conditions and details, including inputting starters and leavers, contractual amendments, changes of details, annual leave, recording of sicknesses and other leave, and setting up reports.
3. Be the first point of contact for all HR Admin-related queries.
4. Respond to all customer inquiries in line with WTW standards.

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