Assistant Front Office Manager
3 semanas atrás
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Text Constant Lisbon's most iconic address. Located in the heart of Lisbon, our historic Hotel wears the cultural heart and soul of Portugal on its sleeve. Inside, art-deco sensibilities mingle with an updated Louis XVI style, and a collection of important contemporary local artwork fills our halls. Outside, views of the city's rolling hills and brightly tiled exteriors spread out before you. After spending the day exploring the city sights, many just steps from the Hotel, we invite you for a seasonally inspired, Michelin-starred gastronomic experience at CURA restaurant.
About the role:
We are looking for an Assistant Front Office Manager to join our luxe getaway for international travelers
What you will do:
- Coordinates arrivals, departures and billing requirements with Sales and Catering Department;
- Blocks rooms for arrivals and ensures any discrepancies are resolved;
- Reviews daily arrivals to ensure proper handling of Special Attention Guests, Return Guests, and Groups;
- Assures that all financial and credit procedures are followed;
- Follows up on credit problems with Front Office Manager and/or Credit Manager;
- Takes action in all matters related to the safety, security, satisfaction and well being of hotel guests and employees;
- Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible;
- Assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc;
- Responds to all guest requests in an accurate and timely manner.
What you bring:
- College education or equivalent experience;
- One to three years experience in a rooms division management;
- Excellent communication and organization skills;
- Previous customer experience and ability to work effectively under pressure;
- Proficient computer skills and knowledge in Microsoft Office products, Opera, Salesforce and other programs as needed;
- The candidate must hold the required authorization to work in a European country;
- Reading, writing and oral proficiency both in Portuguese and English.
What we offer:
- Competitive Salary, wages, and a comprehensive benefits package;
- Excellent Training and Development opportunities;
- Complimentary Accommodation at other Four Seasons Hotels and Resort;
- Complimentary Dry Cleaning for Employee Uniforms;
- Complimentary Employee Meals.
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