Application Support

Decskill was founded in 2014 as an IT Consulting Company and their main mission is to delivery value through the knowledge. We enable companies to meet the chalenges of digital world by providing our clients with business models that ensure technological capacity, flexibility and agility. We are more than 500 consultants with offices in Lisbon, Porto and Madrid. DECSKILL operates in 3 main areas: - DECSKILL TALENT, through which we provide our clients with an extension to their IT teams; - DECSKILL BOOST, through which we provide our client with software development models to increase capacity and optimize Time-to-Market, where we create and manage teams that deliver according to their needs, at the desired speed; - DECSKILL CONNECT through which we provide our client with consulting services, as well as the implementation and management of information technology infrastructures. Our practice results in the creation of value for our customers, either by delivering qualified and value-added services, or through highly qualified and motivated professionals, as well as technology solutions that allow us to operate and transform the business of our customers. We are looking for Application Support for a new project: Responsibilities: Application Stability & Availability: - Monitor and maintain the Application at the scope ensuring high availability and performance. - Actively collaborate in incident management (e.g, participate in Situation Rooms for P1/P2 INCs, RCA), problem resolution (identify incident trends & paricipate for definitve solutions). Also, ensure the implementation and compliance of ITIL Governance within IT Production (SLAs). - Execute change requests and deployments following ITIL & DevOps tools and processess. - Proactively identify and resolve technical issues to ensure smooth business operations. - Participate in on-call rotations and ensure 24/7 avilability for critical applications. Technical Support & Collaboration: - Serve as a point of contact for the Development team, troubleshooting issues and coordinating fixes. - Work closely with Scrum teams to design, deploy, and enhance systems. - Implement upgrades, patches, and new functionalities while ensuring minimal impact on users. Documentation & Knowledge Sharing: - Maintain and update technical documentation for processes, configurations, and troubleshooting guides. - Share best practices and knowledge with the global support team to improve efficiency. Platform Monitoring: - Implement and optmize monitoring tools within produciton environment (e.g, Dynatrace). - Collaborate with development and other relevant stakeholders (Centers of Expertise) to define effective observability and monitoring practices. - Act as a promoter for awareness of observability aiming the early detection and resolution of potential issues. - Complete mandatory training for the proper functioning of IT Production area and the Company; - Can carry out other activities, not previously specified, necessary for the pursuit of the objectives and the proper functioning of the Center of Expertise. Requirements: - API, Application Servers & Kubernetes. - Java APP servers (RedHat Jboss EAP) and java knowledge (heap and thread dump anaiisys, performance optimization). - OpenShift & Cloud (kubernetes). - API gateway integration (Axway/APIGee). - RHEL Linux OS. - Tooling: - Dynatrace and other monitoring/observability tools (Jaeger, grafana, prometheus, ELK). - CI/CD setup & optmization (GITLab, ArgoCD, Jenkins, Nexus Sonatype). - Ansible and/or Terraform. - Relational DBs (MSSQL Server; Postgre). - Scrum Framework. - Fluency in the portuguese language. If you're interested in this job please send your CV in to career@decskill.com or cesaltina.abreu@decskill.com with the reference "CA/ApplicationSupport". Thank you :D Decskill is committed to equality and non-discrimination with all our talents. We recruit and promote talent, based on diversity and inclusion, regardless of age, gender, ethnicity, race, nationality or any other form of discrimination incompatible with the dignity of the human being.