Seller Customer Service Specialist –
1 semana atrás
1 week ago Be among the first 25 applicants
- Shift options: 08:00–17:00 or 09:00–18:00 (rotative shifts)
- Days Off: 2 rotational days
Location: Lisbon, Portugal – On‑site
Start Date: 8 January 2026
Working Schedule:
Phase 1:
- Monday to Sunday
- Shift options: 08:00–17:00 or 09:00–18:00 (rotative shifts)
- Days Off: 2 rotational days
Phase 2 (at a later date – TBC by client):
- 24/7 rotational shifts, Monday to Sunday
Role Overview:
As a Seller Customer Service Specialist, you will support German‑speaking sellers on the platform, helping them manage their accounts, improve performance, and achieve business success. This role requires strong customer service skills combined with sales awareness and a commercial mindset, supporting sellers through guidance, issue resolution, and performance‑related recommendations.
Key Responsibilities:
- Provide customer support to sellers via email, chat, and/or phone in German and English
- Support sellers with account‑related inquiries, performance issues, and platform usage
- Identify opportunities to influence seller success through guidance and best practices
- Apply sales awareness to encourage adoption of platform tools and features
- Ensure high‑quality service delivery while meeting KPIs and SLAs
- Accurately document interactions and actions in internal systems
- Collaborate with internal teams to resolve complex seller issues
Mandatory Requirements:
- Fluent German and advanced English
- Minimum 1 year of experience in customer service, telesales, account management, or customer success roles connected to business development
- Sales awareness and the ability to positively influence seller performance (mandatory)
- Strong communication, negotiation, and relationship‑management skills
- Ability to work in rotational shifts, including weekends
Important Client Requirement:
- Candidates must not have previously worked for ByteDance, regardless of line of business, BPO, or country. (Profiles with any prior ByteDance experience should not be submitted.)
Nice to Have:
- Experience supporting online sellers, e‑commerce platforms, or marketplaces
- Familiarity with sales KPIs and performance metrics
- Experience in B2B customer support environments
Compensation & Benefits:
- Base Salary: 1,100€ (paid over 14 months)
- Complexity Bonus: 100€ (paid over 11 months)
- Meal Allowance: 7.63 € per day
- Health Insurance: since day 1 (free after 6 months of contract)
Accommodation – The Game Changer:
- Immediate access to a shared apartment (private room) upon arrival
- All utilities included
- Fixed cost of €280/month, deducted directly from your payslip
- No deposit, agency fees, or upfront rental costs
Why Join Us:
- Work on a global e‑commerce and digital platform project
- Develop skills in seller support, account management, and commercial operations
- Multicultural and fast‑paced work environment
- Structured onboarding and continuous training
Seniority level
Not Applicable
Employment type
Full‑time
Job function
Other
Industries
Business Consulting and Services
#J-18808-Ljbffr
-
Seller Customer Service Specialist –
Há 3 dias
Lisboa, Portugal Cbtalents Tempo inteiroSeller Customer Service Specialist – (German Speaking) Location: Lisbon, Portugal – On-site Start Date:8 January 2026 Working Schedule: Phase 1: Monday to Sunday Shift options: 08:00–17:00 or 09:00–18:00 (rotative shifts) Days Off: 2 rotational days Phase 2 (at a later date – TBC by client): 24/7 rotational shifts, Monday to Sunday Role Overview:...
-
Seller Customer Service Specialist –
Há 3 dias
Lisboa, Lisboa, Portugal Cbtalents Tempo inteiroSeller Customer Service Specialist – (German Speaking) Location: Lisbon, Portugal – On-site Start Date:8 January 2026 Working Schedule: Phase 1:Monday to Sunday Shift options: 08:00–17:00 or 09:00–18:00 (rotative shifts) Days Off: 2 rotational days Phase 2 (at a later date – TBC by client):24/7 rotational shifts, Monday to Sunday Role Overview:...
-
Seller Customer Service Specialist –
Há 5 dias
Lisboa, Portugal PerceptaLyn Tempo inteiroLocation:Lisbon, Portugal –On-siteStart Date:8 January 2026 Working Schedule:Phase 1: Monday to Sunday Shift options: 08:00–17:00 or 09:00–18:00 (rotative shifts) Days Off: 2 rotational days Phase 2 (at a later date – TBC by client): 24/7 rotational shifts, Monday to Sunday Role Overview:As aSeller Customer Service Specialist, you will...
-
Seller Customer Service Specialist –
1 dia atrás
Lisboa, Lisboa, Portugal Cbtalents Tempo inteiroSeller Customer Service Specialist – (German Speaking) Location: Lisbon, Portugal – On-site Start Date:8 January 2026 Working Schedule: Phase 1:Monday to Sunday Shift options: 08:00–17:00 or 09:00–18:00 (rotative shifts) Days Off: 2 rotational days Phase 2 (at a later date – TBC by client):24/7 rotational shifts, Monday to Sunday Role Overview:...
-
Lisboa, Portugal Cbtalents Tempo inteiroSeller Customer Service Specialist – (French + English) Location: Lisbon, Portugal – On-site - Working Schedule: Phase 1: Monday to Sunday Shift options: 08:00–17:00 or 09:00–18:00 (rotative shifts) Days Off: 2 rotational days Phase 2 (at a later date – TBC by client): 24/7 rotational shifts, Monday to Sunday Role Overview: As a Seller Customer...
-
Seller Customer Service Specialist –
Há 5 dias
Lisboa, Lisboa, Portugal PerceptaLyn Tempo inteiroLocation:Lisbon, Portugal –On-siteStart Date:8 January 2026Working Schedule:Phase 1:Monday to SundayShift options: 08:00–17:00 or 09:00–18:00 (rotative shifts)Days Off: 2 rotational daysPhase 2 (at a later date – TBC by client):24/7 rotational shifts, Monday to SundayRole Overview:As aSeller Customer Service Specialist, you will...
-
Lisboa, Lisboa, Portugal Cbtalents Tempo inteiroSeller Customer Service Specialist – (French + English) Location: Lisbon, Portugal – On-site - Working Schedule: Phase 1:Monday to Sunday Shift options: 08:00–17:00 or 09:00–18:00 (rotative shifts) Days Off: 2 rotational days Phase 2 (at a later date – TBC by client):24/7 rotational shifts, Monday to Sunday Role Overview: As a Seller Customer...
-
Lisboa, Lisboa, Portugal PerceptaLyn Tempo inteiroSeller Customer Service Specialist – (French + English)Location:Lisbon, Portugal –On-site -Working Schedule:Phase 1:Monday to SundayShift options: 08:00–17:00 or 09:00–18:00 (rotative shifts)Days Off: 2 rotational daysPhase 2 (at a later date – TBC by client):24/7 rotational shifts, Monday to SundayRole Overview:As aSeller Customer Service...
-
German-Speaking Seller Success Specialist
2 semanas atrás
Lisboa, Portugal Essence Coaching Group Tempo inteiroA dynamic customer service company is seeking a German-speaking Seller Customer Service Agent to support sellers on a global digital platform in Lisbon. The role requires fluency in both German and English, with a minimum of one year of experience in customer service, telesales, or related fields. The successful candidate will assist sellers through inbound...
-
Customer Support Specialist
1 semana atrás
Lisboa, Portugal Exalta Global Tempo inteiro**Exalta Global | Connecting extraordinary talent to brilliant ideas, anywhere.** Our mission is to value the individual’s professional potential and provide the best recruitment experience to companies around the world. **CUSTOMER SUPPORT / EXPERIENCE SPECIALIST - GERMAN** We’re looking for a German speaking Customer Support / Experience Specialist....
