Program Manager – IT Stability

4 semanas atrás

Lisboa, Portugal Inetum Tempo inteiro

Program Manager – IT Stability & Resilience

We are looking for a Program Manager – IT Stability & Resilience to join our Inetum Team and be part of a work culture focused on innovation

Location: Lisbon or Porto

Main Tasks:

- Define and manage the global IT Stability & Resilience Program roadmap, ensuring alignment with GBM/CTO strategy and Production Excellence objectives.

- Establish a governance model to track, prioritize, and report initiatives across all APS domains, chairing Steering Committees and ensuring stakeholder alignment and transparent reporting.

- Lead stability and resilience initiatives focused on incident reduction, problem management, capacity and performance improvements, and monitoring enhancements.

- Coordinate implementation of frameworks such as SRE, ITIL4, FinOps, and Service Quality Index across production environments.

- Partner with engineering and DevOps teams to reinforce observability, monitoring, and automation using tools such as Dynatrace, Ansible, ServiceNow, Elastic.

- Define and track key KPIs/OKRs related to stability (MTTR, MTTD, SLA adherence, recurring incident reduction).

- Develop data‑driven dashboards and reporting tools to provide continuous visibility into stability performance.

- Coordinate post‑incident reviews and ensure systemic remediation activities are fully completed.

- Act as the central point of contact for the Stability Program, communicating progress, risks, and business value to senior management.

- Ensure all initiatives comply with IT risk, cybersecurity, regulatory, and audit frameworks (SOX, PCI‑DSS, GDPR).

- Lead proactive risk assessments and stability control reviews to ensure compliance.

- Support APS managers and engineers through training, workshops, and knowledge sharing, promoting adoption of new tools and processes.

- Drive change management activities and encourage collaboration and innovation across global teams.

Profile:

- Master’s degree in Information Technology, Engineering, or related field.

- Minimum 8 years of experience in IT Production/Application Support, including 3+ years in program or project management.

- Strong understanding of IT Production and Application Support environments.

- Knowledge of ITIL v4, SRE, DevOps, FinOps, and Incident/Problem/Change Management processes.

- Hands‑on experience with monitoring, observability, and automation tools such as Dynatrace, ServiceNow, Ansible, Grafana, ELK.

- Familiarity with cloud and hybrid infrastructures (AWS, Azure, Kubernetes, RHEL migrations).

- Preferred certifications: ITIL v4, PMP/PRINCE2, SRE Foundation, FinOps Certified Practitioner.

- Fluency in English is mandatory; French is a plus.

Additional Information:

- Hybrid work regime – office in Lisbon or Porto.

- Opportunities for professional growth and development.

- Collaborative and innovative work environment.

Seniority level

- Mid‑Senior level

Employment type

- Full‑time

Job function

- Information Technology

Industries

- IT Services and IT Consulting

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