Customer Service for Banking industry
2 semanas atrás
Customer Service for Banking Industry – English Speaker in Lisbon
Join to apply for the Customer Service for Banking industry – English speaker in Lisbon role at TP
Are you passionate about delivering exceptional customer support and making a real impact? As an Operations Customer Expert, you’ll be the first point of contact for our customers – whether it’s via phone, email, or chat – resolving enquiries quickly and effectively.
What is waiting for you:
- Work location: Lisbon – one of the best and sunniest places to live in Europe
- Health insurance from day one in the company
- Ongoing certification and training opportunities
- Refer a Friend Program with attractive incentives
- Free medical appointments at the office, sports and social responsibility activities, amazing internal parties, festivals, workshops and much more
What you'll be doing at TP Portugal:
- Resolve a wide range of customer queries via chat, call, or email, aiming for first-contact resolution while providing an excellent experience
- Own customer issues end-to-end, including complex cases, while building trust and embodying the company’s values
- Support fraud investigations, dispute resolution (including chargebacks), and complaints with care, fairness, and attention to detail
- Identify and assist vulnerable customers, making necessary adjustments and escalating when needed
- Coach teammates and provide feedback to improve training and processes
- Remain flexible and responsive to changing business and customer needs
There will be big smiles if you:
- C1/C2 level of English and at least 1 year of experience in Banking, Financial Services, or Insurance either in Ireland or serving the Irish market from abroad
- Previous experience in supporting vulnerable customers, and complaints handling, or Fraud and Disputes with experience of Mastercard or Visa scheme rules (minimum of 12 months)
- Experience in practicing excellent customer service principles
- Prior demonstrated experience of working to targets
Seniority level
Entry level
Employment type
Full-time
Job function
Customer Service
Industries: Outsourcing and Offshoring Consulting
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