Program Coordinator

Job Description  We are seeking a proactive Program Coordinator to join our team, helping us deliver impactful training programs that empower people through tech. As Program Coordinator, you'll support the design and execution of training solutions for B2C clients, acting as the bridge between our internal teams and external stakeholders. You'll collaborate closely with Sales and Instructors to understand client needs and ensure unforgettable learning experiences. From planning to delivery, you'll be hands-on with every aspect of course logistics and coordination. You'll also support our B2B programs when needed, and contribute to the delivery of government-supported initiatives, namely Cheque Formação + Digital. About us  Code For All_ Group is a leading EdTech consortium that unites three innovative companies: , , and . As a certified B Corp, we meet stringent standards for social and environmental performance, accountability, and transparency. We've been recognized with the prestigious PME Líder awardfrom Santander and IAPMEI for our financial excellence, and honored as Outsystems Partner Of The Year in 2022for our collaboration with the low-code platform. Additionally, we were named one of the top 100 European digital champions by The Financial Times in 2018, solidifying our reputation as a digital industry leader. Why this position FOR YOU Enjoy the flexibility of hybrid work and a regular and reliable schedule Be a key stakeholder shaping the learner journey, making a tangible impact on people's lives through education Work on growing initiatives at Code for All_, where your opinion is valued and your ideas can be tested and implemented Your Responsibilities 1. Course Operations Plan and coordinate all operational steps to run a course, from scheduling to final delivery Set up and manage learning platforms and tools, ensuring they are ready and accessible for each program Align and brief instructors and partners, making sure all stakeholders are on the same page before the start of a course Prepare course documentation (agendas, checklists, communication templates) to guarantee smooth operations 2. Learner & Client Experience Act as the main point of contact for learners and clients throughout their journey for the courses you own Provide clear, timely communications (emails, messages, onboarding guides) before, during, and after each program Resolve issues and questions proactively, ensuring a seamless and professional experience Collect and analyze feedback from learners and clients to continuously improve our courses and service quality 3. Program Development & Compliance Maintain accurate records and reporting of key dates, attendance, and performance metrics Support government-funded programs (especially Cheque Formação + Digital) by handling documentation, compliance, and reporting requirements Contribute to quality assurance processes, ensuring that all courses meet internal standards of consistency and excellence Collaborate with Sales and Growth teams to optimize processes and propose improvements that make our programs more scalable and impactful Support B2B training projects when needed, adapting coordination to different client profiles and expectations About you You are based in Portugal (ideally Lisbon) You (ideally) have 1+ year of experience in program coordination, customer support, operations, or training delivery You are a clear and confident communicator, fluent in Portuguese and English (spoken and written) You excel in organization, keeping track of details, timelines, and processes with ease You enjoy working across teams and building bridges between different stakeholders You are comfortable with administrative tasks and have confidence managing documentation and reporting Experience with CRMs or project management tools (HubSpot, Notion, Trello, etc.) is a plus Application Process CV & questionnaire screening Interview with our people team Short case study completed asynchronously Case study presentation Meet the team Benefits & Perks Health Insurance  because your well-being matters.  Meal Allowance (as per company policy).  Urban Sports Club Subscription – stay active and energized  Extra vacation days (your birthday + an extra one during Christmas week).  Hybrid work & flexibility – because we value work-life balance. A collaborative, innovative culture where your ideas matter.