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Head of Student Experience

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TripleTen is an award-winning online school among technology bootcamps. Our mission is to help people change their lives and succeed in technology. We offer flexibility in studies, career mentoring, resume and portfolio preparation, and we guarantee employment after the course. We offer bootcamps in Software Engineering, Quality Assurance (QA), Cybersecurity, UX/UI Design, Data Analytics and Data Science across the USA and LATAM. We're looking for a hands-on Head of Student Experience to build and optimize critical operational processes across retention, refunds, support, and student success. This role requires a strong operator who can balance operational efficiency with high-quality service delivery. You will establish transparent systems, manage budgets, and drive measurable improvements in key metrics while ensuring a superior student journey. You'll report directly to the Head of Product and oversee 5 operational streams, working closely with team leads in support, teaching, and success functions. Your focus will be reducing refund rates, improving monthly