Guest Relations Officer
Há 6 dias
Qualifications: SHIPBOARD Employment type. Ability to speak English clearly, distinctly and cordially with guests. Ability to speak additional languages preferably Spanish, Portuguese, Italian, French or German (Conversational Proficiency). 2-3 yrs background experience as Front Desk/Receptionist in a 4 or 5 * Hotel. Guest services shipboard experience is an advantage. Essential duties and responsibilities: Maintains a constant presence of professionalism and emergency preparedness within stateroom services, supporting the operation in resolving elevator and ADA alarms, being the brand voice of the ship and Guest Relations for external calls and providing impeccable quality of personalized service to internal and external guests and crew alike Responds to escalated guest concerns in an up-scale, considerate, professional and positive manner, showing empathy and actively listening Championing strong administrative skills, taking periodic metrics of data such as guest counts, call volume, call content and guest and crew call behavioral analysis Readily communicates inventory, program access and maintenance requirements by taking full stewardship of work areas and tools As an Officer, leads by example by maintaining a firm, calm composure in all situations, treats all guest and crew with equal humility and respect, champions cleanliness and orderliness when walking all guest and crew areas by correct reporting and ownership, greets all guest and crew following service philosophy and takes full ownership of all guest and crew occurrences that require direction and leadership.
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JR Guest Relations Officer
Há 6 dias
lisboa, Portugal Celebrity Cruises Tempo inteiroThe Junior Guest Relations Officer owns each guest interaction, follow up on experience and offering a seamless execution of premium service that is both exceptional and memorable. As part of the Guest Relations team, the Junior Guest Relations Officer is the liaison between the guest and all Hotel and Marine Departments, proactively anticipating every...
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JR Guest Relations Officer
Há 6 dias
Lisboa, Lisboa, Portugal Celebrity Cruises Tempo inteiroThe Junior Guest Relations Officer owns each guest interaction, follow up on experience and offering a seamless execution of premium service that is both exceptional and memorable. As part of the Guest Relations team, the Junior Guest Relations Officer is the liaison between the guest and all Hotel and Marine Departments, proactively anticipating every...
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Guest Relations Officer
Há 6 dias
Lisboa, Portugal Celebrity Cruises Tempo inteiroQualifications: SHIPBOARDEmployment type. Ability to speak English clearly, distinctly and cordially with guests. Ability to speak additional languages preferablySpanish, Portuguese, Italian, French or German(Conversational Proficiency). 2-3 yrs background experience as Front Desk/Receptionist in a4 or 5 * Hotel. Guest services shipboard experience is an...
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Guest Relations Officer
Há 6 dias
Lisboa, Lisboa, Portugal Celebrity Cruises Tempo inteiroQualifications:SHIPBOARD Employment type.Ability to speak English clearly, distinctly and cordially with guests.Ability to speak additional languages preferably Spanish, Portuguese, Italian, French or German (Conversational Proficiency).2-3 yrs background experience as Front Desk/Receptionist in a 4 or 5 * Hotel.Guest services shipboard experience is an...
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guest relations manager
2 semanas atrás
Lisboa, Portugal Luxury Hotel Tempo inteiroAbout the Role The Guest Relations Manager ensures every guest enjoys a personalized, intuitive, and memorable stay, consistent with ultra-luxury brand standards. Key Responsibilities Oversee all guest relations operations and VIP experiences. Anticipate guest needs and create tailored moments. Manage guest feedback and ensure proactive service recovery....
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guest relations manager
2 semanas atrás
Lisboa, Lisboa, Portugal Luxury Hotel Tempo inteiro 60 000 € - 80 000 € por anoAbout the RoleThe Guest Relations Manager ensures every guest enjoys a personalized, intuitive, and memorable stay, consistent with ultra-luxury brand standards.Key ResponsibilitiesOversee all guest relations operations and VIP experiences.Anticipate guest needs and create tailored moments.Manage guest feedback and ensure proactive service recovery.Lead and...
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assistant guest relations manager
2 semanas atrás
Lisboa, Portugal Luxury Hotel Tempo inteiroAbout the RoleSupports the Guest Relations Manager in ensuring personalized and exemplary service before, during, and after each guest stay. Key Responsibilities Assist with daily guest relations operations. Ensure VIP arrivals are flawlessly executed. Follow up on guest requests, preferences, and special occasions. Mentor junior team members. Profile Luxury...
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assistant guest relations manager
2 semanas atrás
Lisboa, Lisboa, Portugal Luxury Hotel Tempo inteiro 30 000 € - 50 000 € por anoAbout the RoleSupports the Guest Relations Manager in ensuring personalized and exemplary service before, during, and after each guest stay.Key ResponsibilitiesAssist with daily guest relations operations.Ensure VIP arrivals are flawlessly executed.Follow up on guest requests, preferences, and special occasions.Mentor junior team members.ProfileLuxury hotel...
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Guest Relations
2 semanas atrás
Lisboa, Portugal Lisbon Serviced Apartments Tempo inteiroA Lisbon Serviced Apartments, o maior operador de Apartamentos Turísticos em Portugal, está a recrutar Guest Relations para integrar a equipa: Descrição da vaga: - Supervisão e controlo de qualidade dos apartamentos de acordo com os standards da marca; - Check-in hóspedes (acolhimento dos hóspedes e acompanhamento durante a sua estadia); - Gestão de...
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Rececionista / Guest Relations
Há 4 dias
Lisboa, Portugal Casa das Janelas com Vista Tempo inteiroA Casa das Janelas com Vista, em Lisboa pretende contratar recepcionista / guest relations para integrar a sua equipa. Localizada no Bairro Alto, perto das bem conhecidas zonas de entretenimento, no entanto, numa rua muito calma, a Casa das Janelas com Vista é perfeita para quem quer estar perto das maravilhas da cidade. O ambiente familiar, típico...
