Operations Manager

Job Opening: Operations Manager Get to Know Us Host Wise is a game-changing property management company in Portugal, driven by a passion for revolutionising the vacation rental and real estate investment sectors. We connect property owners, real estate investors, tourists, and digital nomads from all corners of the world.Lightning-fast Growth StartUp, we closed 2024 with promising numbers: Managing over 530 properties (apartments, houses and hostels) 10M€ annual revenue, 60 talented people and successfully spinning off Invest Wise and Work Wise. Our Culture at Host Wise We are passionate about creating a people-first environment that values growth, responsibility, and innovation. We believe in: Prioritizing accountability and autonomy in decision-making; Investing in our team's personal and professional development; Fostering a collaborative, transparent, and inclusive workspace; What you'll be doing We are looking for an Operations Manager to join Host Wise's fast-growing Operations team, with a strong focus on Maintenance Management. This is a high-impact role for a hands-on yet strategic professional, with strong technical awareness, analytical thinking and leadership skills, who thrives in a fast-paced and operationally complex environment. In this role, you will be responsible for the macro management, supervision and continuous improvement of our maintenance operations, ensuring efficiency, cost control and operational excellence across our property portfolio. You will play a key role in shaping maintenance strategy, optimizing processes and supporting the scalability of Host Wise's operations. Lead and oversee Maintenance Operations, managing teams, priorities, capacity planning and performance (SLAs, costs and quality). Provide technical and analytical oversight of maintenance activities, identifying recurring issues and defining corrective and preventive actions. Improve operational efficiency through process optimization, preventive maintenance and continuous improvement initiatives. Control maintenance costs and budgets, including supplier management and cost-efficiency actions. Support the Implementations Team by assisting the current manager in planning and coordinating new property onboardings, ensuring operational readiness and alignment with maintenance standards. Skills for the role 3–5+ years of experience in operations, maintenance or facilities management, ideally with previous experience managing maintenance or technical teams. Higher education degree in Engineering or a related field (Civil Engineering is a strong plus). Strong analytical skills, with hands-on experience using Google Sheets and Microsoft Excel for data analysis, reporting and operational decision-making. Proven ability to optimize processes and manage costs, including budget control, supplier negotiation and performance tracking. Strong leadership and communication skills, with the ability to work cross-functionally and manage multiple stakeholders. Ready to embark on a journey where your skills will be valued, and your ideas will shape the industry's future? Our Benefits Premium Equipment: Laptop or iMac with 60% company contribution for remote or hybrid work; Health Insurance: 100% covered to ensure your well-being; Transportation: Monthly transportation pass fully paid for travel in Porto metropolitan area; Well-being: Access to private gym and personal trainers classes; Hybrid Work & Flexibility: Option for remote or hybrid work with flexible hours. A place where you can execute, innovate and grow — no bureaucracy, no unnecessary meetings.