Application Support Engineer
Há 4 dias
We are looking for an Application Support Engineer to handle Tier 2/3 support for the ESG platform, support observability POCs (Grafana stack on OpenShift), and collaborate with the ITSM monitoring team. What you would do: Provide Tier 2/3 support for the ESG application, including troubleshooting and deployments across environments (CER, QLY, PRD); Automate tasks and deployments using GitLab, Ansible, and participate in weekly release reviews; Support the observability POC (Grafana Mimir, Loki, Alloy) on OpenShift using Helm and GitLab CI; Contribute to the migration of Grafana Central to OpenShift and suggest improvements in IaC (Terraform, Ansible); Collaborate with the ITSM team using tools like OBM, SiteScope, Prometheus, and Python scripts for automation; Coordinate withdevelopers, QA, and external vendors to resolve issues and ensure platform stability. What you need to bring: Solid experience in application or platform support (Tier 2/3); Experience with Git (GitLab) and Ansible for deployment and automation; Familiarity with IBM Cloud or hybrid cloud environments; Strong hands-onexperience with OpenShift or Kubernetes; Understanding of Grafana stack (Mimir, Loki, Alloy) and monitoring tools; Proficiency in Linux environments; Good scripting ability with Python; Experience with CI/CD pipelines (GitLab CI) and Helm; Basic knowledge of Terraform and infrastructure configuration; Excellent communication skills in English (written and spoken). Nice to Have: Exposure to ITIL processes; Experience withmonitoring platforms (OBM, OO, SiteScope); Basic understanding of networking concepts; Knowledge of Windows , AIX , and multi-platform environments; Familiarity with InfluxDB and Apache Airflow. What We Offer: Competitive salary and shift compensation; Involvement in cloud-native and observability technologies; Opportunity to work in a collaborative environment with skilled engineers and developers; Continuous learning and career development; Real impact on modernization and automation initiatives within critical application stacks. By applying, you accept our GDPR policies. Your personal data in your CV and documents will be used solely for processing your application at SYONE. SYONE, S.A. (NIPC ) is the data controller, located at Rua Alfredo da Silva, 8-A, Edifício Stern, Piso 3D, Amadora. We will use your data to tailor your application to relevant vacancies and for potential employment contracts. If selected, your data will be kept during your employment and for at least two years after. If not selected, your data will be kept for two years for future vacancies and then deleted, except for your contact details. You can exercise your rights (access, rectification, erasure, etc.) by emailing Your data may be shared with our HR service providers and will be stored securely. You can withdraw your consent at any time. We will not use your data for other purposes without your express consent. For more information, email
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Application Support Engineer
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Lisboa, Portugal Syone Tempo inteiroGet AI-powered advice on this job and more exclusive features. Direct message the job poster from Syone People Scouting Specialist @ Syone | IT Recruitment Expert We are looking for an Application Support Engineer to handle Tier 2/3 support for the ESG platform, support observability POCs (Grafana stack on OpenShift), and collaborate with the ITSM...
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