Application Support Engineer

3 semanas atrás

Lisboa, Portugal Alter Solutions Group Tempo inteiro

Job Description APPLICATION SUPPORT ENGINEER Working from Portugal integrated with the IT Finance Department, you will join the Resources and Skills Department as an Application Support Engineer to ensure the common tasks of the role. Available to travel within and outside Portugal, work remotely, and in a hybrid model (office and remote working). Mission : Aim your efforts to manage the best procurement management ecosystem with 2 applications – Scoops and Skipper. Guarantee optimal performance and operational monitoring over the allocated period by ensuring responsiveness to evolution requests, corrective maintenance requests, restoration of service, and compliance with defined SLAs: Assess the risks that may arise during your work and on the scope of responsibility. Ensure objectives and deadlines of deliveries are met, respecting SLAs and regression testing within the pre-determined test coverage ratio. Identify and request essential resources. Develop the functional or technical macro-solution (depending on your field) by seeking, if necessary, the required resources and expertise. Validate the solution and the functional or technical hypotheses (depending on your field). Update deliverables specific to the operation of RUN according to norms and standards. Manage or participate in meetings and committees related to your scope of intervention. Contribute to communication around your profession: Ensure communication to various stakeholders at the frequency defined with customers (business lines and manager). Organize documentation/knowledge base of the solutions within your scope, keeping it updated with the most frequent questions from clients and bug fixing information. Prepare technical documentation. Adopt a continuous improvement approach, reducing incidents. Challenge the team and share ideas. Qualifications Mandatory: University graduation in an IT-related field. At least 3+ years of experience in a similar position. Experience in purchasing and management control. Experience in application production run support, acting as a Technical Leader. Accounting scope knowledge would be a plus. Excellent interpersonal and communication skills to establish and maintain collaborative work relationships at all levels, including:Meeting management. Publicly presenting, explaining, and learning business matters. Producing and following up on meeting outcomes and inputs (meeting minutes, requests, business analysis, etc.). Incident management. Tools: Service Now, Jira Lanta, Oracle with PL SQL knowledge (advanced level); PowerBI knowledge will be a plus. Optional: Previous background as a Technical Leader in software development. Knowledge of Purchasing Software, e.g., Ivalua. Experience with Oracle DB. Experience with test tools and frameworks. #J-18808-Ljbffr

  • Application Support Engineer

    4 semanas atrás

    Lisboa, Portugal Syone Tempo inteiro

    Get AI-powered advice on this job and more exclusive features. Direct message the job poster from Syone People Scouting Specialist @ Syone | IT Recruitment Expert We are looking for an Application Support Engineer to handle Tier 2/3 support for the ESG platform, support observability POCs (Grafana stack on OpenShift), and collaborate with the ITSM...

  • Application Support Engineer

    3 semanas atrás

    lisboa, Portugal Syone Tempo inteiro

    We are looking for an Application Support Engineer to handle Tier 2/3 support for the ESG platform, support observability POCs (Grafana stack on OpenShift), and collaborate with the ITSM monitoring team. What you would do: Provide Tier 2/3 support for the ESG application, including troubleshooting and deployments across environments (CER, QLY, PRD); Automate...

  • Application Support Engineer

    Há 4 dias

    Lisboa, Portugal Syone Tempo inteiro

    We are looking for an Application Support Engineer to handle Tier 2/3 support for the ESG platform, support observability POCs (Grafana stack on OpenShift), and collaborate with the ITSM monitoring team. What you would do: Provide Tier 2/3 support for the ESG application, including troubleshooting and deployments across environments (CER, QLY, PRD); Automate...

  • Application Support Engineer

    2 semanas atrás

    Lisboa, Portugal Dellent Tempo inteiro

    Dellent is a consulting company focused in System Information and Telecommunications. Our goal is to help our candidates and consultants to take a step forward in their careers through projects that meet their needs and expectations. This project is part of the business investment banking and financial services area, and currently has its technological hub...

  • Application support engineer

    2 semanas atrás

    Lisboa, Portugal IT International Mobility Tempo inteiro

    Founded in 2005, Mo Ongy is a leading group in Engineering and Information Technology across Europe and North Africa. With a presence in 14 countries, over 40 subsidiaries, and more than 9,500 talents, we are driven by a passion for innovation and excellence. Position: Application Support Engineer (Level 2) Location: Lisbon - hybrid (2-3 days a week onsite)...

  • Application Support Engineer

    Há 6 dias

    Lisboa, Portugal IT International Mobility Tempo inteiro

    Founded in 2005 in Lisbon by three visionary entrepreneurs, MoOngy quickly became a leading group in Engineering and Information Technology (IT) across Europe and North Africa. Today, with a presence in 14 countries and more than 40 subsidiary companies, MoOngy employs over 9,500 talents who share a common passion for innovation and excellence. The...

  • Application Support Engineer

    Há 6 dias

    Lisboa, Portugal IT International Mobility Tempo inteiro

    Founded in 2005 in Lisbon by three visionary entrepreneurs, MoOngy quickly became a leading group in Engineering and Information Technology (IT) across Europe and North Africa. Today, with a presence in 14 countries and more than 40 subsidiary companies, MoOngy employs over 9,500 talents who share a common passion for innovation and excellence. The...

  • Desktop Support Engineer

    3 semanas atrás

    Lisboa, Portugal Advance Global It Support (Agits) Tempo inteiro

    JOB DESCRIPTION Desktop Technician will provide day to day local/ Remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their...

  • Application Production Support Engineer

    1 semana atrás

    Lisboa, Portugal Inetum Tempo inteiro

    Application Production Support Engineer We are looking for an Application Production Support Engineer to join our Inetum Team and be part of a work culture focused on innovation! Location: Lisbon Main Tasks: Monitor and maintain critical business applications to ensure high availability, stability, and performance. Participate in incident management...

  • Application Support Engineer

    2 semanas atrás

    Lisboa, Portugal Neotalent Conclusion Tempo inteiro

    Who are we:Neotalent Conclusion is one of the leading Iberian specialists providing services in Information Technology and Engineering services. As part of the Netherlands-based organization Conclusion, which has an ecosystem of over 25 companies and 3,600 employees, we are focused on increasing the technological capacity of our clients and the digital...