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We are actively seeking an enthusiastic and highly proficient Dutch-speaking professional to join our international team in Lisbon as a Client Engagement Specialist. This role is pivotal in ensuring seamless and superior support for our valued policyholders in the Dutch market. The Role in Detail: Customer Experience Champion As a Client Engagement Specialist, you will be the primary point of contact for our customers, utilizing your communication skills via telephone and digital channels to address a broad range of service needs. You will be responsible for resolving inquiries, providing policy clarifications, troubleshooting service issues, and guiding customers through claims and billing processes. Your success will hinge on your ability to deliver solutions efficiently while fostering a positive and trustworthy relationship with every client. Core Tasks and Responsibilities Manage incoming communications from Dutch clients, providing accurate information and professional assistance related to their insurance products. Analyze customer concerns, execute appropriate resolutions, and strategically escalate complex matters to specialized teams as needed. Educate clients on the specifics of their insurance plans, ensuring full comprehension of terms and conditions. Maintain rigorous and up-to-date documentation of all interactions, resolutions, and customer data in the internal system. Operate in full adherence to established company protocols and quality assurance guidelines. Contribute proactively to team efforts and organizational goals regarding service excellence. Essential Hiring Criteria Language Proficiency: Mandatory requirement for fluency (written and spoken) in Dutch. High-level competency in English (C1 minimum) is also essential for all business operations. Start Date: The successful candidate must be available to begin employment on January 8, 2026. Work Permit: Valid documentation to legally work in Portugal is required. Accepted documents include: EU Citizenship, a Residency Card (with over one year of remaining validity), or a Refugee Card. Desired Background (Beneficial Experience) Prior experience in a customer service, help desk, or call center environment. Any professional background within the insurance or financial services sector is considered a strong advantage. Work Structure and Benefits Location: Lisbon, Portugal. Work Days: Monday to Friday. Days Off: Weekends are guaranteed off. Shift Times: Rotational shifts scheduled between 07:30 AM and 08:00 PM (employees are assigned shifts within this window). Compensation and Perks Salary: €1,100 Gross base pay per month.
