Dutch-Speaking Client Engagement Specialist

2 semanas atrás


Cascais, Lisboa, Portugal Cbtalents Tempo inteiro

We are actively seeking an enthusiastic and highly proficient Dutch-speaking professional to join our international team in Lisbon as a Client Engagement Specialist. This role is pivotal in ensuring seamless and superior support for our valued policyholders in the Dutch market.

The Role in Detail: Customer Experience Champion

As a Client Engagement Specialist, you will be the primary point of contact for our customers, utilizing your communication skills via telephone and digital channels to address a broad range of service needs. You will be responsible for resolving inquiries, providing policy clarifications, troubleshooting service issues, and guiding customers through claims and billing processes. Your success will hinge on your ability to deliver solutions efficiently while fostering a positive and trustworthy relationship with every client.

Core Tasks and Responsibilities
  • Manage incoming communications from Dutch clients, providing accurate information and professional assistance related to their insurance products.
  • Analyze customer concerns, execute appropriate resolutions, and strategically escalate complex matters to specialized teams as needed.
  • Educate clients on the specifics of their insurance plans, ensuring full comprehension of terms and conditions.
  • Maintain rigorous and up-to-date documentation of all interactions, resolutions, and customer data in the internal system.
  • Operate in full adherence to established company protocols and quality assurance guidelines.
  • Contribute proactively to team efforts and organizational goals regarding service excellence.
Essential Hiring Criteria
  • Language Proficiency: Mandatory requirement for fluency (written and spoken) in Dutch. High-level competency in English (C1 minimum) is also essential for all business operations.
  • Start Date: The successful candidate must be available to begin employment on January 8, 2026.
  • Work Permit: Valid documentation to legally work in Portugal is required. Accepted documents include: EU Citizenship, a Residency Card (with over one year of remaining validity), or a Refugee Card.
Desired Background (Beneficial Experience)
  • Prior experience in a customer service, help desk, or call center environment.
  • Any professional background within the insurance or financial services sector is considered a strong advantage.
Work Structure and Benefits
  • Location: Lisbon, Portugal.
  • Work Days: Monday to Friday.
  • Days Off: Weekends are guaranteed off.
  • Shift Times: Rotational shifts scheduled between 07:30 AM and 08:00 PM (employees are assigned shifts within this window).
Compensation and Perks
  • Salary: €1,100 Gross base pay per month.
  • Payment Cycle: Salary is disbursed over 14 payments annually.
  • Incentives: Opportunities to earn performance-related bonuses.
  • Subsidies: Includes a daily meal allowance.
  • Health: Comprehensive company-provided health insurance coverage.
  • Resources: All necessary technical equipment will be supplied.
  • Development: Clear pathways for career advancement and investment in professional training.

Do you have the communication skills and language fluency we need? We invite you to apply and build your international career in Lisbon



  • Cascais, Lisboa, Portugal Cross Border Talents Tempo inteiro

    Launch Your Career in Customer SupportBecome part of a dynamic, team-oriented environment where empathy, professionalism, and service excellence shape every interaction. If you're proactive, attentive to detail, and genuinely enjoy supporting others, this opportunity may be the ideal fit for you.Role Overview: As a Customer Support Specialist, you will...


  • Cascais, Lisboa, Portugal Ignite Tempo inteiro

    We are actively seeking a highly motivated and skilledFrench-Speaking Customer Advisorto join our expanding team located in Portugal's capital, Lisbon. In this capacity, you will function as the primary point of communication for our client base speaking French, dedicated to providing support that is helpful, professional, and focused on resolution. Your...


  • Cascais, Lisboa, Portugal jobsonboard Tempo inteiro

    Summary Werktijden: Fulltime, 40 uur/week (mogelijk in ploegen, afhankelijk van het project)Opleiding: Minimaal middelbare schooldiploma (MBO-niveau of gelijkwaardig)Talen: Vloeiend Nederlands (NL) C1/C2 is een must en goed Engels (UK) B2 of hogerContract: Bepaalde tijd, met optie tot verlenging of vast contract De Ultieme Carrière Stap: Word een...


  • Cascais, Lisboa, Portugal Cross Border Talents Tempo inteiro

    Offre d'emploi – Support Client (Français Natif) – Lisbonne Titre du poste : Spécialiste du Service Client – Français Natif (Aucun niveau d'anglais requis) Lieu : Lisbonne, Portugal Type de contrat : Temps plein Disponibilité : Immédiate ou selon le projet À propos du poste Nous recherchons des locuteurs natifs de français motivés pour...


  • Cascais, Lisboa, Portugal Salesland Tempo inteiro

    A SALESLAND PORTUGAL, empresa especializada em Field Marketing, Gestão de Ponto de Venda, Marketing Remoto, Digital e Brand, (re)conhecida pelo seu poder de criação e desenvolvimento de equipas comerciais, tem aberto um processo de recrutamento e seleção de: Outbound Sales Specialist (m/f/d) – Crédito Automóvel em Carcavelos.Procuramos...


  • Cascais, Lisboa, Portugal SALESLAND Tempo inteiro

    A SALESLAND PORTUGAL, empresa especializada em Field Marketing, Gestão de Ponto de Venda, Marketing Remoto, Digital e Brand, (re)conhecida pelo seu poder de criação e desenvolvimento de equipas comerciais, tem aberto um processo de recrutamento e seleção de: Outbound Sales Specialist (m/f/d) – Crédito Automóvel em Carcavelos.Procuramos um(a)...


  • Cascais, Lisboa, Portugal Eco Plus Solutions AB Tempo inteiro

    Are you someone who feels a true passion for the digital world and takes pride in ensuring the highest quality and accuracy of online information? Do you possess an exceptional eye for detail and thrive when collaborating within a diverse, international, and high-energy setting? We are actively seeking a German-speaking Content Moderator to enhance our...


  • Cascais, Lisboa, Portugal Ignite Tempo inteiro

    Are you someone who feels a truepassion for the digital worldand takes pride in ensuring the highestquality and accuracyof online information? Do you possess anexceptional eye for detailand thrive when collaborating within adiverse, international, and high-energy setting? We are actively seeking aGerman-speaking Content Moderatorto enhance our rapidly...

  • Naval Architect

    2 semanas atrás


    Cascais, Lisboa, Portugal Marmarine Lda Tempo inteiro

    Job descriptionExperienced Naval ArchitectTo work at our representative office, MARMARINE Lda located in Cascais, or possibly in our UK office, developing Nautical Projects for Shipyards, Builders and Tony Castro Ltd, a renown Yacht Design company, now 45 years in business, with numerous projects worldwide designing Pleasure Yachts as well as Commercial and...


  • Cascais, Portugal Cbtalents Tempo inteiro

    We are actively seeking an enthusiastic and highly proficient Dutch-speaking professional to join our international team in Lisbon as a Client Engagement Specialist. This role is pivotal in ensuring seamless and superior support for our valued policyholders in the Dutch market. The Role in Detail: Customer Experience Champion As a Client Engagement...


  • Cascais, Portugal Cbtalents Tempo inteiro

    We are actively seeking an enthusiastic and highly proficient Dutch-speaking professional to join our international team in Lisbon as a Client Engagement Specialist. This role is pivotal in ensuring seamless and superior support for our valued policyholders in the Dutch market. The Role in Detail: Customer Experience Champion As a Client Engagement...


  • Cascais, Portugal Cbtalents Tempo inteiro

    We are actively seeking an enthusiastic and highly proficient Dutch-speaking professional to join our international team in Lisbon as a Client Engagement Specialist. This role is pivotal in ensuring seamless and superior support for our valued policyholders in the Dutch market. The Role in Detail: Customer Experience Champion As a Client Engagement...


  • Cascais, Portugal Cbtalents Tempo inteiro

    A leading insurance company in Lisbon is seeking a Client Engagement Specialist fluent in Dutch to manage customer inquiries. The candidate will be responsible for resolving issues and educating policyholders about their insurance products. Ideal candidates will have strong communication skills and be available to start on January 8, 2026. This position...


  • Cascais, Portugal Cross Border Talents Tempo inteiro

    A leading customer service firm in Cascais, Portugal is seeking a Customer Support Specialist to provide top-tier service to customers through various communication channels. The ideal candidate must be fluent in Dutch and English, possess strong analytical and communication skills, and have a proactive mindset. This role offers competitive compensation,...


  • Cascais, Portugal Phiture Tempo inteiro

    A lively tech company in Cascais is seeking a Customer Support Specialist to provide top-notch service. You’ll assist customers via phone, email, and chat, ensuring a smooth experience. Required skills include fluency in Dutch and English, strong analytical abilities, and a proactive mindset. This role offers a competitive salary, performance bonuses, and...


  • Cascais, Portugal Phiture Tempo inteiro

    A vibrant customer service company in Lisbon seeks a Customer Support Specialist to be the first point of contact for customers. Ideal candidates will have strong communication skills in Dutch and English, with a focus on delivering exceptional service. Responsibilities include handling customer inquiries through various channels and ensuring a smooth...


  • Cascais, Portugal Phiture Tempo inteiro

    Start Your Career in Customer Support Specialist! Join a lively, people-focused team where empathy, professionalism, and top-tier service guide every conversation. If you’re proactive, detail-driven, and truly enjoy helping others, this role could be a great match for you. Role Overview As a Customer Support Specialist, you’ll be the first point of...


  • Cascais, Portugal Cross Border Talents Tempo inteiro

    A customer support solutions provider in Cascais is seeking a Customer Support Specialist to handle inquiries via phone, email, and chat. The ideal candidate will have fluency in Dutch and strong communication skills. This role offers competitive compensation, a performance bonus, health and life insurance, and a collaborative office environment. Join a team...


  • Cascais, Portugal Cross Border Talents Tempo inteiro

    Start Your Career in Customer Support Specialist! Join a lively, people-focused team where empathy, professionalism, and top-tier service guide every conversation. If you’re proactive, detail-driven, and truly enjoy helping others, this role could be a great match for you. Role Overview:  As a Customer Support Specialist, you’ll be the first point of...