Customer Service
2 semanas atrás
Customer Service (German/French/Italian/Spanish/Portuguese/Turkish) (Global Customer Care (GCC) Professional – Field Dispatch) Location: Lisbon, Portugal Job Title: Customer Service (German/French/Italian/Spanish/Portuguese/Turkish) (Global Customer Care (GCC) Professional – Field Dispatch) The role must accept working inn rotation shifts (including night shift) Our Company We're Hitachi Vantara, the data foundation trusted by the world's innovators. Our resilient, high-performance data infrastructure means that customers – from banks to theme parks – can focus on achieving the incredible with data. If you've seen the Las Vegas Sphere, you've seen just one example of how we empower businesses to automate, optimize, innovate – and wow their customers. Right now, we're laying the foundation for our next wave of growth. We're looking for people who love being part of a diverse, global team – and who get excited about making a real-world impact with data. Job Purpose: The GCC Professional – Field Dispatch is responsible for receiving and processing highly technical requests from customers, partners, engineers, and internal teams, as well as monitoring and managing HRO alerts (Hitachi Remote Op's) in accordance with standard operating procedures (SOPs) using the knowledge base This is a critical role that will set lasting impressions with our customers and our Partners, demonstrating technical excellence and the quality of support they expect from Hitachi Vantara at every interaction. These lasting impressions create loyalty and help drive future revenue. Principal Accountabilities:Handle incoming and outgoing technical calls and enquiries from customers, partners, and engineers in the required languagesCreate cases in Hitachi Vantara CRM following SOPs through the knowledge baseManage calls/cases effectively from start to finish, obtaining updates and providing them to the relevant parties involvedOrder and manage parts on behalf of partner and field engineers when assistance is neededGenerate emergency license keys for engineersAchieve allocated technical and administration tasks set daily, weekly, and/or monthlyFollow established escalation procedures to
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Customer Service
Há 5 dias
Lisboa, Portugal PRA Training Center Tempo inteiroCompany Description We suggest you enter details here. Role Description This is a full-time on-site role located in Lisbon for a Customer Service position at PRA Training Center. The Customer Service representative will be responsible for handling customer inquiries, providing support, and ensuring customer satisfaction. Day-to-day tasks include answering...
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Customer Service
1 semana atrás
Lisboa, Portugal City Job Offers Tempo inteiro**Dutch-speaking Customer Service in Lisbon** Are you a patient, empathetic, and troubleshooting person? If problem-solving and excellent customer service come naturally to you, this offer is for you. **Dutch-speaking Customer Service in Lisbon** We are looking for Dutch speakers to provide high-quality customer service for a webshop! If problem-solving...
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Customer Service
Há 3 dias
Lisboa, Portugal Cross Border Talents Tempo inteiroAre you a people person with a passion for helping others? Join our international team in Portugal as a Customer Service Advisor, supporting global clients in a dynamic, friendly, and multicultural environment. What We´re Looking For: Fluent or C2 level in Dutch English at B2 level or higher Already based in Portugal Great communication and problem-solving...
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Customer Service
2 semanas atrás
Lisboa, Portugal Gi Group Tempo inteiroWe are recruiting a customer service agent for one of our clients in Lisbon with Spanish to work in the energy (suppliers) field: Your day to day: ● Working in Operations, you'll be at the heart of everything we do - helping our customers. ● Talk to our customers over the phone most of the working day time, or via email, resolving their queries and...
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Customer Service
2 semanas atrás
Lisboa, Lisboa, Portugal Gi Group Tempo inteiroWe are recruiting a customer service agent for one of our clients in Lisbon with Spanish to work in the energy (suppliers) field:Your day to day:● Working in Operations, you'll be at the heart of everything we do - helping our customers.● Talk to our customers over the phone most of the working day time, or via email, resolving their queries and perhaps...
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Customer Service
2 semanas atrás
Lisboa, Portugal Job Squad Tempo inteiroItalian, Dutch, German or French Speaking customer Service Agent in Portugal Lisbon We are the worldwide leader in outsourced omnichannel customer experience management. Connect the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics,...
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Customer Service
Há 3 dias
Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiroAre you a people person with a passion for helping others? Join our international team in Portugal as a Customer Service Advisor, supporting global clients in a dynamic, friendly, and multicultural environment. What We´re Looking For:Fluent or C2 level in DutchEnglish at B2 level or higherAlready based in PortugalGreat communication and problem-solving...
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Customer Service
Há 3 dias
Lisboa, Lisboa, Portugal Gi Group Tempo inteiroWe are recruiting a customer service agent for one of our clients in Lisbon with Spanish and English to work in the energy (suppliers) field:Your day to day:● Working in Operations, you'll be at the heart of everything we do - helping our customers.● Talk to our customers over the phone most of the working day time, or via email, resolving their queries...
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Customer Service
Há 3 dias
Lisboa, Lisboa, Portugal Gi Group Tempo inteiroWe are recruiting a customer service agent fluent in French for a hybrid role to assist consumers with questions and doubts when using the client's products and services. You'll be able to resolve potential customer queries, recommend solutions, and guide product users through features and functionalities in accordance with standard procedures.A Day in the...
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Customer Service
Há 5 dias
Lisboa, Portugal Gi Group Tempo inteiroWe are recruiting a customer service agent fluent in French for a hybrid role to assist consumers with questions and doubts when using the client's products and services. You'll be able to resolve potential customer queries, recommend solutions, and guide product users through features and functionalities in accordance with standard procedures. A Day in the...
