customer relationship manager with french
Há 3 dias
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Customer Relationship Manager with French, LisbonLocation: Lisbon, Portugal
Job Category:Other
EU Work Permit Required:Yes
Job Reference:bf9e1b1cb4f6
Job Views:3
Posted:Expiry Date:
Job Description: Why We Need This Role
At Colt, the Customer Relationship Manager (CRM) serves as the linchpin connecting Colt's business with its customers. Acting as a crucial support to the sales team, the CRM aids in identifying and closing opportunities. Post-sale, the CRM becomes the single point of contact for customers, overseeing their journey and ensuring a seamless experience. This role extends beyond transactional interactions, delving into the orchestration of Colt's internal departments to guarantee a harmonious delivery of services throughout the customer lifecycle.
The successful CRM at Colt possesses strong communication skills, a knack for problem-solving, empathy, and organizational leadership. If you are ready to take the podium in the dynamic world of Customer Relationship Management, Colt offers a rewarding environment where you will contribute to positive customer experiences, foster business growth, and play a vital role in ensuring operational harmony within the organization. Join us in creating lasting connections and delivering excellence in customer relationships.
What You'll Do- Welcoming new customers into Colt and helping them to understand how best to work with us.
- Doing what needs to be done to set up a new customer in our systems.
- Ensuring that all stakeholders (sales, customers, and delivery teams) are working together and kept fully informed throughout the delivery process.
- Taking customer's enquiries (for non-fault issues) and resolving these or passing on to back office resolver group - retaining ownership of resolution and communications with the customer throughout.
- Educating customers about our systems, tools, and processes.
- Acting as a point of escalation and resolution if existing processes fail to deliver as they should.
- Managing some sales and contract renewals.
- Supporting the measurement of customer happiness and driving customer satisfaction upwards.
- Supporting sales colleagues to prioritise and prospect for new customers.
- Supporting sales colleagues to create smart account and service development plans for existing customers.
- Coordination of pricing, quoting, and ordering activities to make sure everything is done fast and right and that customers are kept up to date through the process.
- Creating 'clean' orders that help customers get the exact service they need - for new orders and modifications to existing services.
- This role will support our US-based customers and the work schedule will be from 12:00 PM to 8:00 PM GMT.
- Fluent in both French and English, enabling seamless communication with a diverse range of customers.
- Strong language skills enable effective communication with a diverse customer base.
- Possess a minimum of 1 to 2 years of experience in a customer-facing role, demonstrating a proven track record in effectively addressing customer needs and concerns.
- Familiarity with networking technologies and products, showcasing an understanding of the technical aspects that underpin Colt's services.
- Exhibit exceptional written and verbal communication skills, essential for conveying complex information clearly and fostering positive customer interactions.
- Demonstrate the ability to influence individuals at all organizational levels to facilitate the fulfilment of customer requirements, emphasizing strong interpersonal skills.
- Exhibit a genuine passion for providing exceptional service, showcasing a dedication to exceeding customer expectations and contributing to overall customer satisfaction.
- Possess adaptability to navigate and respond to ever-changing customer needs, showcasing resilience and flexibility in a dynamic business environment.
- Serve as a role model embodying Colt's culture, understanding and aligning with the organization's values and principles, fostering a collaborative and positive work environment.
- Client Relationships
- Product/Service Knowledge
- Customer Focus
- Customer Relationship Management
- CRM Tools
A bachelor's or master's degree in business management/marketing.
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Lisboa, Lisboa, Portugal Colt Technology Services Group Ltd. Tempo inteiro.Job id: 35282Job location: Lisbon, PTWhy we need this roleAt Colt, the Customer Relationship Manager (CRM) serves as the linchpin connecting Colt's business with its customers.Acting as a crucial support to the sales team, the CRM aids in identifying and closing opportunities.Post-sale, the CRM becomes the single point of contact for customers, overseeing...
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Lisboa, Lisboa, Portugal Colt Technology Services Group Ltd. Tempo inteiroJob id: 35282Job location: Lisbon, PTWhy we need this roleAt Colt, the Customer Relationship Manager (CRM) serves as the linchpin connecting Colt's business with its customers.Acting as a crucial support to the sales team, the CRM aids in identifying and closing opportunities.Post-sale, the CRM becomes the single point of contact for customers, overseeing...
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Lisboa, Lisboa, Portugal Colt Technology Services Group Ltd. Tempo inteiroJob id: 35282Job location: Lisbon, PTWhy we need this roleAt Colt, the Customer Relationship Manager (CRM) serves as the linchpin connecting Colt's business with its customers. Acting as a crucial support to the sales team, the CRM aids in identifying and closing opportunities. Post-sale, the CRM becomes the single point of contact for customers, overseeing...
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