Information Technology Manager

We are seeking a forward-thinkingIT Managerto lead the evolution of our digital workspace environment. This role combines leadership, strategy, and hands-on expertise in automation and end-user technologies. You will manage a high-performing distributed team (Portugal, France, Cyprus) of automation and technology specialists, drive innovation, and ensure our employees benefit from a secure, efficient, and seamless workspace experience. You will be reporting directly to the Group CIO, based in Singapore. Location:Carnaxide, Portugal (Hybrid – up to 8 days/month remote, 1st month fully on-site) Key Responsibilities: Leadership & Strategy Lead and develop the Information Technology team, providing mentorship, direction, and performance management. Own and maintain the Workspace Automation roadmap, ensuring alignment with business objectives and IT strategy. Proactively identify and prioritize automation opportunities across the organization, driving measurable productivity and efficiency gains. Automation & Technology Delivery Design, implement, and oversee automation solutions that enhance workflows, processes, and user experience. Ensure automation solutions follow industry best practices and security standards. Collaborate closely with IT, Operations, Security, and other business units to integrate tools seamlessly. Establish clear KPIs and report on the performance of automation initiatives, making data-driven recommendations for improvement. Operational Excellence Oversee IT service desk operations, ensuring SLA adherence and a high-quality end-user experience. Communicate proactively with end users about deployments, migrations, new features, and changes. Manage IT procurement, lifecycle management, and ensure accurate IT asset inventory. Support and enable remote and hybrid workforce needs globally. Security & Resilience Strengthen the company's resilience against modern security threats by embedding security into workspace technologies. Ensure compliance with IT governance, GRC, data protection, and operational risk standards. Enhance existing security policies for the group. Enablement & Culture Develop documentation, knowledge bases, and process guidelines to standardize automation workflows. Conduct workshops and training to upskill staff on automation tools and modern workspace best practices. Actively foster a culture of continuous improvement and innovation. Required Skills & Experience: Technical Expertise Proven track record (3+ years) in workspace automation, IT operations, and team leadership. Strong experience with:Jira Service Desk or equivalent service desk platforms Scripting (PowerShell, Pester, GitHub, or equivalent) Identity & Access Management (Okta or similar IAM) Unified Endpoint Management (WorkspaceOne or equivalent UEM) Enterprise technologies in use:Omnissa (Workspace ONE) Trend Micro Vision One (XDR & security suite) NordLayer (SASE, secure remote access) 1Password (Enterprise password management) Slack (Enterprise collaboration) Google Workspace (Collaboration and productivity suite) Solid understanding of:Mac, Windows, and Linux workstation managementNetworking (routing, switching, firewalls, VPNs, remote troubleshooting) Backup/recovery methodologies and server infrastructure management Knowledge of AWS and/or Linux environments is a strong plus. Knowledge on virtualization technologies is a plus. Knowledge on security technologies (IPS, Firewalls) is a plus. Knowledge on AI modern governance is a plus. Soft Skills: Excellent leadership, stakeholder management, and team-building abilities. Strong problem-solving and analytical skills, with the ability to simplify complex systems. Effective communication skills in English (written and verbal). Ability to manage priorities, delegate effectively, and deliver results in a fast-paced environment. Team management and people management skills. What We Offer: Hybrid Work Model 25 days annual leave (above statutory entitlement) Lunch allowance fully covered by the company Comprehensive health and dental insurance Wellness benefit reimbursement Transport allowance Regular team events & monthly office activities Working in a fast-growing, innovation-driven environment