Program Coordinator

Job Description   We are looking for a Program Coordinator to join our Delivery team and play a key role in ensuring the successful execution of our training programs — especially corporate (B2B) trainings, while also supporting B2C and public initiatives when needed. In this role, you will sit at the intersection of planning, operations, and communication, ensuring that what is sold is delivered with quality, efficiency, and consistency. You'll work closely with Sales, Instructors, Operations, and Clients to guarantee that every program runs smoothly from setup to delivery. This is a hands-on, coordination-heavy role for someone who is detail-oriented, client-savvy, and comfortable managing multiple moving parts — always with a continuous improvement mindset. About us Code For All_ Group is a leading EdTech consortium bringing together three innovative companies: , , and As a certified B Corp, we meet high standards of social and environmental performance, transparency, and accountability. We've been recognized as PME Líder by Santander and IAPMEI, awarded Outsystems Partner of the Year (2022), and named one of the Top 100 European Digital Champions by the Financial Times — reflecting our strong impact in digital education. Why this position is FOR YOU Be part of the core Delivery function, ensuring real impact on learner and client experience Work closely with corporate clients, gaining strong exposure to B2B training delivery Develop transversal skills across operations, coordination, and client management Join a fast-growing EdTech environment where processes are built, challenged, and improved Hybrid work model with office presence in Alvalade (minimum 2 days/week) A culture where autonomy is encouraged — and ideas are welcomed, tested, and refined How We Work – Disclaimer on Responsibilities & Culture Responsibilities are framed through a clear matrix: Responsible for – direct ownership and execution Accountable for – final accountability, even if shared Supportive of – active contribution and enablement Consulted / Informed – input or awareness Autonomy is central to our culture — but never exemption from challenge. Decisions are meant to be questioned, stress-tested, and improved, always with the goal of delivering the best outcomes for learners, clients, and partners. Definition of Delivery Delivery at Code for All_ starts after a product is sold and continues through the full learner and client journey. It means executing training programs with operational excellence, cost awareness, and pedagogical quality. As a Program Coordinator, you are essential in bridging planning, logistics, and communication, ensuring that programs — corporate, public, or B2C — meet expectations and run seamlessly. This role has a strong focus on corporate (B2B) delivery, while remaining supportive of B2C operations when required. Your Responsibilities 1. Program Design & Client Coordination Accountable for: translating corporate client needs into structured, high-quality training programs. Responsible for: Proposing schedules, delivery formats, and learning structures aligned with client needs and internal capacity Documenting requirements, decisions, and follow-ups to ensure cross-team alignment Joining client meetings when needed to understand goals, constraints, and expectations Developing training proposals and program outlines in collaboration with Sales Sharing delivery-related client insights to inform future improvements Supportive of: Designing custom B2B training programs with Sales, Instructors, and Operations Acting as a communication bridge between clients and internal teams throughout the program lifecycle 2. Course Preparation & Delivery Operations Accountable for: on-time, high-quality execution of assigned programs. Responsible for: Coordinating all operational steps: scheduling, communications, instructor alignment, and platform setup Managing instructor hiring and calendar alignment Aligning internal stakeholders (Sales, Operations, Instructors) Monitoring milestones and ensuring adherence to internal quality standards Maintaining accurate documentation of dates, materials, and communications Collecting feedback from instructors and clients to support continuous improvement Supporting client-side delivery follow-up (online or on-site), especially as B2B delivery scales Also accountable for: Identifying risks or bottlenecks and proposing operational improvements Supporting B2C logistics and delivery operations when needed 3. Public Program Operations Accountable for: compliance and successful delivery of public-funded programs. Responsible for: Supporting preparation, documentation, and reporting processes Ensuring compliance with funding and administrative requirements Coordinating with partners and internal teams to ensure data accuracy and proper execution Supportive of: Improving and scaling public program delivery processes Sharing insights and learnings with the broader team 4. Internal Coordination & Process Alignment Responsible for: Acting as the main point of contact for program updates and logistics Ensuring consistent communication across departments Keeping delivery documentation organized and accessible Accountable for: Improving workflows, templates, and delivery documentation Participating in retrospectives and cross-team improvements Supporting B2C coordination tasks when needed to balance team capacity About You Proven experience coordinating corporate training programs or client-facing projects (B2B experience is a strong plus) Comfortable in client-facing situations and translating needs into actionable plans Strong project coordination and stakeholder management skills Highly organized, detail-oriented, and able to manage multiple priorities Confident using tools like Notion, Google Workspace, Zoom, and learning platforms Excellent written and verbal communication skills Collaborative, flexible mindset with willingness to support B2C delivery operations What We Offer Hybrid work model (minimum 2 days/week in our Alvalade office) Work on a meaningful mission — making tech education more accessible Exposure to B2B, B2C, and public training models Strong cross-functional collaboration in a supportive team A fast-paced environment with room to grow, learn, and make an impact Direct reporting to the Head of Delivery Application Process CV & questionnaire screening Interview with Diogo Capitão, Head of Delivery Interview with João Canavarro, Director of Sales & Diogo Meet the Team Benefits & Perks  Health Insurance because your well-being matters.   Meal Allowance (as per company policy). Urban Sports Club Subscription – stay active and energized Extra vacation days (your birthday + an extra one during Christmas week).